Description
JOB SUMMARY:
Responsible for excellent patient service as visitors enter the clinic. Timely and efficiently, check patients in and out with a high degree of courtesy, professionalism and confidentiality.
RESPONSIBILITIES:
Check In
- Welcomes and greets patients/visitors to the clinic in a courteous and friendly manner. Determines the purpose of the visit and directs patient accordingly.
- Mark patient arrived in Medent.
- Update patients (126) Registration: Address, Phone numbers, Emergency
- Contacts, Ethnicity, E-Mail, Insurance Cards, etc. Enter information in Medent
- Scan insurance cards into Medent.
- Select in system how the patient would like to receive reminder calls (phone, text, or email).
- Verify patients Insurance Eligibility.
- Direct Patients to Correct Waiting room.
- Call No-Show patients to reschedule appointments or leave a message for patient to call back and reschedule.
- Make additional packets for patients added on to same day or next day schedule.
- Dispense and collect payments for contact lenses.
Open
- Turn on lights in clinic & sub waits.
- Pick up cash boxes.
- Power on all computers up at front desk.
- Begin printing packets for next day, put in colored folders, check all deposits for manager
- Open up a New Batch for current business day.
Close
- End of day: add all payments. Print daily journal and compare.
- Make any corrections needed to balance the day's batch.
- Complete batch sheet. Post batch.
- Settle credit card machine.
- Attach all receipts and payment slips to prepare for deposit.
- Print care credit report.
- Count cash box and turn in with batch.
Requirements
EDUCATION AND EXPERIENCE:
- Education: High School Diploma or equivalent
- Experience: Demonstrated success in Customer Service and computer competence. Electronic health records experience (preferred). Experience in a health care setting (preferred).
ESSENTIAL SKILLS AND ABILITIES:
Strong customer service skills; High level of attention to detail; Excellent communicator and listener; Familiarity with computers and keyboarding; Ability to work independently with close supervision.