Job Description

Date: January 2025

Position: Junior Account Manager 

Reporting to: President/CEO

Job Description

Overview:

The Junior Account Manager will play a crucial role in managing and growing client relationships while assisting in the execution of IT strategies and service delivery. This entry-level role is ideal for a motivated professional looking to gain experience in managed IT, cybersecurity, cloud, and business technology solutions.

As a Junior Account Manager, you will support the Senior Account Managers in client interactions, project coordination, and business development efforts. You will act as a trusted advisor to customers, ensuring their IT needs are met while identifying opportunities for growth. This role requires strong communication skills, problem-solving abilities, and a proactive approach to client engagement.

Key Responsibilities:

Client Relationship Management

• Act as a primary point of contact for assigned small and mid-sized business (SMB) clients.
• Assist in managing existing customer accounts by building and maintaining strong relationships.
• Work with clients to understand their business needs, IT challenges, and technology goals.

Customer Success & Support

• Assist in scheduling and preparing Quarterly Business Reviews (QBRs) for clients.
• Work closely with internal teams (engineering, sales, and support) to ensure smooth service delivery.
• Monitor client support tickets and project progress to ensure timely resolutions and customer satisfaction.

Sales Support & Business Development

• Identify upsell and cross-sell opportunities for additional IT services such as cybersecurity, cloud solutions, and infrastructure upgrades.
• Assist in the creation of proposals, quotes, and service agreements for new and existing clients.
• Support the Senior Account Managers in business development activities, including lead generation and market research.

Project Coordination & Service Oversight

• Assist in managing client IT projects, ensuring deliverables are met and expectations are aligned.
• Work with technical teams to ensure smooth execution of IT implementations, migrations, and security upgrades.
• Track and report on client engagement metrics, satisfaction levels, and service effectiveness.

Billing & Account Maintenance

• Review monthly invoices, ticket reports, and service utilization to ensure billing accuracy.
• Address client inquiries related to IT services, costs, and performance metrics.
• Help maintain account documentation and records in CRM and PSA systems (e.g., Kaseya, ConnectWise, etc.).

Qualifications & Skills

• 1-3 years of experience in account management, customer service, or business development (preferably in IT or technology services).
• Basic understanding of Managed IT, Cybersecurity, Cloud Solutions, and IT Infrastructure.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical clients.
• Excellent organization and time management skills to handle multiple accounts and priorities.
• Ability to collaborate with internal teams and coordinate resources to resolve client issues.
• Proficiency in Microsoft Office, CRM platforms, and IT service management tools.
• Customer-focused mindset with a proactive approach to problem-solving and relationship-building.
• Valid U.S. driver’s license and ability to travel to client sites as needed.

Compensation & Benefits:

• Base Salary: $55,000 - $65,000
• Performance-Based Incentives: Opportunity for bonuses based on account growth and retention.

Why Join Logical Net?

At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you’ll gain valuable industry experience, mentorship, and opportunities for career advancement in the ever-evolving world of IT and cybersecurity.

If you’re eager to build a career in technology account management and want to be part of a forward-thinking team, we’d love to hear from you!