Loch Harbour Group is seeking a Mid-Level ServiceNow Business Analyst to support business process and system analysis, design, and improvement efforts for a government client. The ideal candidate will assist in translating business process needs into technical requirements, ensuring alignment with best practices, out-of-the-box ServiceNow technology, and DLA Digital Business Transformation initiatives. This role requires experience in requirements gathering, Agile methodologies, and workflow optimization.

Key Responsibilities:

• Support business process analysis, system design, and process improvement initiatives.

• Work with government functional customers to document requirements as user stories while prioritizing them using Agile methodologies.

• Assist in developing functional and technical documentation to support business and IT transformation initiatives.

• Collaborate with cross-functional teams to refine workflows, optimize efficiency, and enhance system capabilities.

• Participate in testing, training, and implementation efforts, ensuring solutions meet business needs.

• Contribute to process documentation, standard operating procedures (SOPs), and user training materials.

Minimum Requirements:

• 3+ years of experience in an Agile environment, with expertise in requirements development, testing, training, and documentation development.

• ICAgile Certified Professional (ICP) or Certified Scrum Master (CSM) certification.

• ServiceNow Certified Systems Administrator.

Required Qualifications:

• U.S. Citizen

• Active Secret Clearance

• Must be able to pass a background check and obtain/maintain a DoD clearance.

Preferred Qualifications:

• Experience working on ServiceNow digital transformation projects.

• Familiarity with ITSM, ITOM, and ITBM frameworks within ServiceNow.

• Strong analytical and problem-solving skills to optimize business workflows and system performance.

• Prior experience supporting government agencies or enterprise-wide IT modernization initiatives.

Loch Harbour Group, Inc. is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status