Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. 

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more. 

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. 

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota. 

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family. 

We are the Theodore Roosevelt Medora Foundation. 

Summary

TRMF is searching for a chief operating officer (COO) who has strong leadership skills and the ability to approach business with a creative point of view. The COO will lead our team of high-performing professionals to be efficient, productive, and effective. The ideal candidate has extensive experience within the hospitality industry, preferably having worked their way up to an executive role. 

Objectives of this Role 

• Collaborate with the CEO in setting and driving organizational vision, operations strategy, and hiring levels. 
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning. 
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met. 

Responsibilities

• Analyze internal operations and identify areas for process enhancement 
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO. 
• Oversee operations, hospitality, golf course operations, the Medora Musical and attractions., and partner with the CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets. 
• Manage capital investments and expenses aggressively to ensure that TRMF achieves targeted goals. 
• Monitor performance with tracking software (salesforce) and take corrective measures when necessary and prepare detailed updates and forecasts. 
• Build and maintain trusting relationships with key customers, clients, partners and stakeholders. 
• Collaborate with Executive and Leadership teams to build our annual Vision Traction Organizer (VTO) as our annual business plan. 
• Translate strategic goals into actionable operational plans and initiatives. 
• Ensure that operational activities are aligned with TRMFs overall objectives and priorities. 
• Lead and motivate operational teams to achieve their goals and objectives. 
• Provide guidance, coaching, and support to operational staff. 
• Foster a positive and productive work environment. 
• Stay up to date on industry best practices and emerging technologies. 
• Establish excellent communication methods across departments. Monthly reports on operations to the CEO and the Board of Directors. 
• Perform other related duties as required. 

Required Skills and Qualifications

• Five or more years of experience in executive leadership roles 
• Excellent leadership skills, with steadfast resolve and personal integrity. 
• Understanding of advanced business planning and regulatory issues. 
• Solid grasp of data analysis and performance metrics. 
• Ability to diagnose problems quickly and foresee potential issues. 
• Excellent written and verbal communication skills. Ability to communicate with passion and in a way that connects people to TRMF’s vision, mission, and values. 
• Excellent interpersonal skills. 
• Extensive knowledge of the principles, procedures, and best practices in the industry. 
• Excellent organizational skills and attention to detail. 
• Must maintain a high level of confidentiality regarding TRMF information, guests, and staff. 
• Proficient with Microsoft Office Suite or related software. 

Work Environment

This position operates in a professional office environment with a presence throughout the organization. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Prolonged periods of sitting at a desk and working on a computer. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift up to 15 lbs. at times.  

Position Type/Expected Hours of Work 

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., this position regularly requires long hours and weekend work. 

AAP/EEO Statement  

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities. 

Benefits

• Medical, Dental, Vision
• 401(k)
• Life Insurance, AD&D, LTD
• Vacation, Sick, Parental Leave