Job Summary:

The Receptionist/Concierge serves as the first point of contact for residents, families, guests, and staff, providing a welcoming and professional environment. This role involves greeting visitors, assisting residents with requests, managing incoming calls, and coordinating administrative tasks to support the smooth operation of the facility. The ideal candidate will have exceptional customer service skills, a compassionate demeanor, and the ability to multitask in a dynamic senior living environment.

Supervisory Responsibilities:

•   None.

Duties/Responsibilities:

• Warmly welcomes and assists residents, families, visitors, and vendors upon arrival, ensuring a positive and helpful experience.
• Answers, screens, and directs phone calls professionally; takes messages, provides information, and schedules appointments as needed.
• Maintains an organized and secure front desk area while monitoring visitor access and maintaining confidentiality.
• Assists residents with inquiries, special requests, transportation arrangements, and other concierge-style services.
• Coordinates mail, packages, and deliveries, ensuring timely distribution to residents and staff.
• Supports administrative and clerical tasks, including filing, data entry, recordkeeping, and document preparation.
• Maintains the reception area, ensuring it is clean, organized, and welcoming at all times.
• Communicates effectively with all departments to relay messages, resident concerns, or operational needs.
• Assists with scheduling community events, activities, and appointments for residents.
• Responds to emergency situations or resident concerns promptly and notifies the appropriate staff as needed.
• Performs other duties as assigned.

Required Skills/Abilities: 

• Exceptional verbal communication skills with a friendly and professional demeanor.
• Strong interpersonal and customer service skills, particularly when interacting with seniors and their families.
• Ability to multitask, prioritize responsibilities, and handle high-traffic situations with patience and efficiency.
• Basic knowledge of administrative and clerical procedures, including recordkeeping and filing.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning facility-specific software.
• Ability to handle confidential and sensitive information with discretion.
• Familiarity with senior living or healthcare environments is a plus.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in a receptionist, front desk, concierge, or customer service role preferred.
• Experience working in a senior living community, healthcare facility, or hospitality setting is highly desirable.

Physical Requirements: 

• Prolonged periods of sitting, standing, and walking throughout the facility.
• Must be able to lift up to 15 pounds occasionally.
• Ability to assist residents with minor mobility needs, such as opening doors or retrieving small items.