POSITION SUMMARY

The Operations Supervisor is responsible for managing the labor force, encompassing tasks such as conducting training sessions, administering disciplinary actions, ensuring warehouse security, and maintaining communication with employees. Furthermore, the supervisor handles all administrative service functions for their assigned accounts and oversees the various administrative tasks associated with fulfillment operations.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Oversees order entry, administration, and shipping processes.
• Trains and cross-trains associates.  
• Compute and analyze daily, weekly production metrics.
• Is responsible for some basic budgeting and/or P&L responsibilities (depending upon skills and operational requirements).
• May involve some client interaction as directed by leadership.
• Maintains all certification standards such as AIB, etc., and a high standard of housekeeping standards.
• Ensure a high level of productivity standards using UPH, CPH, and other labor metric standards. 
• Drive a high quality of work effort through process audits and consistent process outcomes.
• Schedules labor and supervises the workforce using labor planning methods to achieve financial goals.
• Conducts daily shift meetings and participates in organizational meetings.
• Coaches employees, provides performance feedback, and administers discipline accordingly.
• Ensures proper utilization of space, equipment, and resources.
• Ensures inventory accuracy, adherence to policies and procedures, sanitation guidelines, and security protocols.
• Communicate company goals, industry & brand knowledge, and standards to employees.

SECURITY

• Complies with all company inventory control and security procedures and ensures compliance by others.
• Possesses specific knowledge of safety and security protocols for the facility and customer accounts.
• Ensures security procedures are followed, reports issues/incidents, and recommends corrective actions as necessary.

SAFETY

• Conduct operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards.
• Is responsible for the safety of employees in their assigned area.
• Adheres to and enforces safety practices and reports safety violations or noncompliance of facilities and equipment to management.

EQUIPMENT USED

• Is able to operate, train, and coach others on all equipment used in their area of responsibility.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• High school graduate, some college preferred.
• 1-2 years of warehouse supervisory experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lead, guide, instruct, train, evaluate, discipline, and motivate employees.
• Ability to operate Material Handling Equipment (MHE) is required, including familiarity with forklifts, reach trucks, electric pallet jacks, order pickers, and clamp machines.
• Ability to effectively communicate in English – both verbally and in writing.
• Ability to think logically and problem-solve to analyze situations, troubleshoot, and make sound decisions.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Sound knowledge of warehouse management systems and related hardware/software.
• The ability to perform employees’ roles is highly desirable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and sit for periods of time and to move intermittently throughout the workday.
• Ability to perform focused work with close attention to detail.
• Must have effective sensory and motor skills as well as manual dexterity, as appropriate for the role.
• Ability to push, lift, carry, pull, and/or throw up to 50 pounds. 
• Ability to work in and adapt to both hot and cold environments.