Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! 

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. 

Our Approach and Values: 

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.   

We embrace diversity, welcome all voices, and treat everyone with respect and compassion. 

We lead and advocate for changes to make systems more equitable. 

We strive for excellence and value integrity in all that we do. 

Position Summary:  The Community Health Worker Program Manager is accountable to the Director of Population Health & Care Management.  This position is responsible for the supervision of Community Health Workers.  This is a full-time position based out of our Conway Health & Resource Center in SW, DC.

 Indeed provides their own estimated salary calculator and is not affiliated with COH's range.  The pay rate for this position ranges between $65,000 - $75,000 annually and the offer amount is determined by the candidate's education, qualifications, and experience.  

Highlighted Duties and Responsibilities:  

• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed.  Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable. Links team goals and metrics to the overall strategic plan. 
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.
• Manages staffing, activities and data to impact strategic objectives and grant program goals, on efforts to increase access to and coordination of health care services, reduce unnecessary utilization of emergency services, and increase health literacy and self-efficacy. 
• Provides leadership and vision in strategies to improve health outcomes and addresses social determinants of health through continuous assessment of program outcomes, constantly evaluating program effectiveness.   
• Ensures that patient panels are adequately monitored and supported by the evaluation of data management and population health data tools  as available. Identifies gaps in services and assists in developing plans and partnerships to meet patient needs.
• Ensures that all community health workers conduct outreach to the patient within two (2) business days after discharge to support transitions from inpatient to other care settings. Ensures that patients discharged from hospitals have adequate support and regularly checks up on progress. 
• Evaluates the quality of care in community health worker panels through a population health lens by assessing appropriate levels of care and support services for patient panels 
• Inputs and updates data to ensure accuracy of program reports monthly, and additionally as required and assists with generating reports which may include analysis of patient populations, efficacy of education, tracking of interventions, UDS reports, etc. as needed. 
• Facilitates ongoing communication amongst community health workers and care team by ensuring participation in huddles, hosting regular conference calls, in-person meetings, or coordinating regular email updates to ensure alignment of activities and exchange of information across the care teams. 
• Performs other duties as assigned by supervisor. 

• Bachelor’s Degree or higher in public health, nursing, social work, or other health related field required. 
• BLS Certification is required. 
• Minimum 2 years program management experience preferred. 
• Experience with educating patients with chronic health conditions preferred. 
• Ability to work with computers and electronic health records required.
• Strong verbal and written communication skills required.
• Strong organizational skills with an ability to multitask required. 
• Ability to travel between COH sites or relocate to a different COH site on a full or part -time basis required 
• Ability to conduct home visits. Valid driver’s license and vehicle required, as well as proof of auto insurance required. 
• All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested.
• In relation to remote work versus on-site expectations, this position is classified as the following:  On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH,  we prioritize the following well-being and work-life balance-centered benefits: 

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance. 
• 8-hour workdays, which include a paid lunch 
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis 
• Annual performance-based raises, up to 5% of your annual pay 
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants 
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff 
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year 
• Ongoing internal leadership training for supervisors 
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training 
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield 
• Life insurance, short-term disability, and long-term disability insurance 
• 403(b) Retirement Plan 
• Flexible Spending Accounts for medical and dependent care reimbursable expenses 
• And much more! 

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. 

Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.   

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff. 

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.