SFI is looking for a Jr. Systems Analyst to join our team. The right candidate will help manage, monitor, and secure AWS systems for a government customer and enjoy learning new tools/systems and processes.

Summary of Major Job Functions

• Triages and identifies causes for application and system-level incidents from FMCSA stakeholders and ensures that service requests are fulfilled in an efficient and timely manner.
• Monitor existing resources within the AWS cloud environments, regularly review and update resource attributes to confirm readability and accuracy as well as identify areas for optimization.
• Collaborate with other business and IT professionals, including federal and state customers, developers, and engineers.

Primary Responsibilities:

• Tailor and monitor alerts for application and system availability and performance using WhatsUp Gold and AWS Synthetic Canaries.
• Maintain existing resource attributes for AWS inventory.
• Utilize AWS services to identify potential process and system improvements.
• Apply software patches or configuration changes to address security issues on Windows or Linux servers and systems.
• Perform or coordinate storage clean-up activities on servers.
• Install releases in both non-production and production environments.
• Work to resolve tier 2 and tier 3 tickets, including system and application-level outages with support as needed.

• Minimum of 2 years of IT experience with an associate degree or 5 years or more of IT experience without a degree.
• 1+ years in a customer support role.
• 1+ years of support in an AWS cloud environment with basic knowledge of S3, EC2, RDS, VPC and CloudWatch services in AWS.
• 1+ years of experience with Windows and/or Linux servers.
• Proven ability to learn and adapt to multiple applications and environments.
• Excellent verbal and written communications skills and the ability to explain complex IT solutions in technical and non-technical fashion.
• Strong desire to learn new things and continually improve oneself and the applications supported with a positive attitude.
• Flexible schedule with ability to work after core business hours for deployments or production outages.

Desired Skills & Qualifications

• Basic understanding of site certificates/renewals and CSR creations.
• Basic knowledge of querying databases.
• 2+ years of experience with AWS CloudWatch.
• 2+ years of Windows and/or Linux experience.
• Understanding of network infrastructures, firewalls, and load balancers.
• Ability to work in a flexible and fluid environment.
• Experience with IT Service Management tools, e.g., ServiceNow, Jira, Confluence, etc.

Certifications

• AWS Certified Cloud Practitioner 

Additional Information

• In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US
• All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting.

Other Information

• The salary for this position is $50,000 - $75,000 annually
• This role offers a flexible work arrangement, primarily remote with the understanding that occasional on-site presence may be required to support client needs
• For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
• This is a full-time W2 position.
• Please no agencies, third parties, or Corp-to-corp.
• Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment.
• Spatial Front Inc. participates in E-Verify.