Position: Permanent Supportive Housing Manager
Reports To: Director of Programs & Impact
Salary Range: $60,000-$66,000 DOE
About us: Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.
At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.
Job Description: The permanent supportive housing manager oversees the operations and programming in our 35-unit supportive housing building for individuals transitioning out of homelessness with a disability. Works collaboratively and necessary with the Rehousing team, Shelter team, Admin, Volunteer and behavioral health team. The SHM is responsible for ensuring the program is in alignment with the mission, vision, and values of TDP and meets identified outcome goals. This position requires regular program performance evaluation and reports on program activities for the broader organization.
Role Responsibilities:
• Supervises the Supportive Housing Case Managers and Housing Assistants, including hiring, training, performance evaluation and coaching, and termination when necessary.
• In collaboration with the Program Director, designs and manages programs and services along a trauma-informed and strengths-based continuum of care.
• Ensures effective, safe, hygienic operations of the building and programs.
• Creates and maintains monthly staff schedules that meet the needs of program operations;
• Evaluates qualitative and quantitative PSH program results and prepare accurate and timely reports.
• Facilitates or supports facilitation of the Resident Advisory Council and ensures feedback and decisions are communicated to the Program Director and other leadership staff while ensuring proper documentation of feedback from meetings.
• Oversees and keeps track of the annual supportive housing budget.
• Oversees the on-site partnership with property management from Rocky Mountain Communities including working together on unit lease-ups, rent delinquencies, lease violations, and maintenance and facility needs within the community.
• Represents TDP externally with other service providers.
• Managers housing inventory and availability in HMIS.
• Regularly audits case manager notes in HMIS and completes regular staffing of all residents with case managers.
• In collaboration with PSH staff and Group Facilitator, plans, implements, and evaluates all skills classes and programming.
• Assists Case Managers in helping residents move on to unsupported housing.
• Other duties as assigned by the Program Director.
Preferred Qualifications:
• Degree in social work.
• Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
• Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities.
• High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• Ability to be non-judgmental of other people’s identities and life choices.
• An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
• Ability to positively and professionally represent The Delores Project to a diversity of stakeholders;
• Ability to speak Spanish or American Sign Language fluently not required but a plus.
• Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
• Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
• Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
• Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply);
• Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.
Benefits: The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, partial-paid parental leave, free RTD Eco pass, and an optional Simple IRA/Roth IRA with a 3% employer match. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings.
Working Conditions: Work is performed primarily in an office setting and requires sitting for extended periods. This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects.
The Delores Project is an equal opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latin individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply.
All applications must be submitted by Tuesday, April 15th, 2025