Position summary

The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized.

Position responsibilities:

Responsible for requirements gathering & defining project scope and objectives

Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services

Conducts regular project meetings and is responsible for project tracking and analysis

Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project

Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System

Responsible for managing equipment procurement and provisioning

Responsible for coordinating the ordering and delivering of Telco circuits and DIDs

Responsible for the project’s commitment to quality

Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization

Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences

Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected

Any other duties as assigned by management

Essential skills and experience:

Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus

PMP Certification a plus

4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom)

Demonstrate excellent project management, consulting, and problem-solving skills

Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner

Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite)

Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients

Able to effectively utilize implementation support staff

Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly

Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)

Able to travel (less than 20%), sometimes on short notice

Benefits:

Annual market comp evaluation

85% employer paid medical plans (HDHP and PPO options)

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass