Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills:

1. Card Operations knowledge (CB, Fraud, dispute processing, along with systems and tools)

2. Leadership (manager of managers)

3. Global Team experience / virtual experience

Overview

The Director, Global Credit Card and Fraud Operations is responsible for the leadership, management, and on-going development of the global Credit Card and Fraud operations strategy within our Global Service Operations organization. The role is critical to executing strategy for addressing credit card operations and fraud prevention, detection, investigation, recovery, analysis, and reporting. The Director, Global Credit Card and Fraud Operations is responsible for leading and managing all global credit card and fraud operations, within the first line of defense, which includes all payment processing, exceptions, hardships, correspondence, and documents related to credit card ops, fraud, working fraud alerts, researching fraud activity and the reporting and escalation of fraud trends. In addition, the Director, Global Credit Card and Fraud Operations will collaborate and partner with various lines of business to provide a robust credit card operations and fraud mitigation strategy, execution, and alignment with our internal and external clients.

Why Vervent? Company Perks:

· Medical, FSA & HSA, Dental, Vision + More!

· 401k - 100% vested once you start contributing. Generous company match!

· Regular employee health, wellness & engagement activities.

· Pet Insurance, because fur babies are important to us too!

· Beautiful local offices with on-site/hybrid options.

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities

• Develop and implement Credit Card operations and Fraud strategies effective for the detection, prevention, and mitigation of fraud losses for consumer and client credit card portfolios.
• Oversee the hiring and training of card operations analysts, specialists, fraud analysts and investigation personnel to ensure an extremely effective global organization.
• Analyze financial transactions and data to identify and investigate potential fraudulent activity.
• Develop and implement fraud prevention strategies and procedures to minimize fraudulent activity.
• Collaborate with Networks (MC, Visa, AMEX) and Core Processors (TSYS, Fiserv, Corecard), and the second and third lines of defense, to develop and execute plans for the prevention, mitigation and recovery of a fraud and billing dispute cases.
• Develop operational controls and oversight for both onshore and offshore Operations.
• Ensure optional excellence by driving measurable KPIs results
• Managing cost while meeting SLA by driving automation and optimization of resources allocated.
• Client relationship management with our largest client, our direct-to-consumer leadership team, to ensure transparency and alignment with strategic goals and objectives.

#LI-VW1, #LI-Remote

• Bachelor’s degree in business or related field with master’s degree preferred.
• 15+ years’ experience in people management experience with demonstrated ability to lead teams and drive results through others.
• 15+ years’ experience in credit card and fraud management inclusive of payment processing, exceptions, default, customer experience, fraud strategies, fraud prevention, and recovery.
• 15+ years’ experience in the consumer credit card industry and deep subject matter expertise working with Networks and Core Processors.
• Demonstrated C-level contact and engagement experience.
• Demonstrated experience leading successful, high dollar client portfolios
• Vertical industry expertise and thought leadership with proven track record of inspiring and disciplined leadership. With demonstrated track record of leading high performing teams through direct management and influence.
• High degree of business acumen and high emotional intelligence.
• Strong knowledge and experience in consumer credit card industry.
• Strong interpersonal and communication skills; excellent written and verbal skills.
• Experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Project. 
• Experience with collateral repossession operations preferred, but not required.
• Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software. 
• Ability to occasionally travel to our San Diego and Baja Office Facility in Mexico.

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary

$99,750 - $166,000