About Alcoholics Anonymous

Founded in 1935, Alcoholics Anonymous World Services (AAWS) is a 501(c)3 non-profit organization and an international fellowship of people who have had a drinking problem. The Alcoholics Anonymous fellowship is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in the Morningside Heights neighborhood of New York City employs approximately 90 people (both alcoholic and non-alcoholic) and serves over 2 million members in the US and Canada.  

Our mission at the GSO is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups, and others; publishing and distributing A.A literature, preserving A.A. history, and sharing A.A.’s collective experience. Not only is our team incredibly mission-driven, but also tremendously supportive of each other as both colleagues and individuals. 

Job Summary

The Business Analyst is responsible for analysis and evaluation of existing and emerging AAWS business practices and needs as they relate to our NetSuite and systems architecture. They work to translate that understanding into support for the development and refinement of processes and systems. The ideal candidate will embrace the AAWS mission and advise department heads and business users, providing an important bridge between the business and technology teams.

The Business Analyst’s work involves understanding business needs; compiling data and reports; defining business system requirements and processes based on a thorough analysis and structure of the data in our NetSuite implementation and systems architecture; and supporting the full lifecycle through testing, training, and implementation. Working with the project team and system implementation vendor, the focus initially is to provide needs analysis, functional and issue-resolving expertise with the goal of improving efficiencies across the functional teams. Areas supported by our NetSuite implementation and systems architecture include publishing operations, administrative and information services, online commerce, and finance. While the role will span all functional areas at times, the emphasis will be on finance and its associated functions (AR, AP, inventory costing, and financial reporting.)

This is a great opportunity for a proactive and analytical professional with strong communication and problem-solving skills, a passion for optimizing business processes, and the ability to bridge technical solutions with organizational needs in a mission-driven environment.

Core Responsibilities

• Evaluate business processes and determine areas for improvement. 
• Develop and communicate detailed functional requirements and objectives to ensure alignment between business requirements and supporting systems. 
• Work collaboratively with cross-functional teams to resolve questions that arise during development or during daily use of NetSuite and the systems architecture, maintaining a positive working relationship. 
• Provide support and leadership in systems development processes, including requirements definition, data conversion, testing, and production support. 
• Elicit requirements through interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, and workflow analysis.
• Collect, interpret, and present data to support decision-making. 
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Serve as one of the conduits between the NetSuite and systems architecture users, our managed application services vendor, and other applicable third-party vendors.

Required Skills

• Strong understanding of systems and their underlying data structures and technologies to be able to provide technology solutions.
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, support.
• Business process analysis and redesign experience: strong business analysis skills; process mapping; data querying; business process redesign and implementation.
• Demonstrated ability to effectively promote process best practices.
• Strong project management skills and experience.
• Ability to engage in multiple initiatives simultaneously.
• Ability to manage projects, as well as the ability to influence and manage relationships where no direct line of report exists.
• Strong written and verbal communication skills including presenting and facilitating.

Qualifications

• Bachelor’s Degree in management systems, business, finance, computer science or related field or relevant job experience.
• Minimum 7+ years working with business applications and solutions in cloud-based applications and ERP, we use NetSuite.
• Experience working with multiple systems and integrations between systems.
• Extensive knowledge of finance principles, with a strong focus on accounts payable (AP), accounts receivable (AR), and financial reporting.

Location

This position is in New York City, we currently work a hybrid schedule of 3 days in office and 2 days remote.

Pay & Benefits 

This is an exempt position with an annual salary of $120,000.

AAWS offers outstanding health benefits including majority employer paid medical, dental and vision and an employer-funded health reimbursement account. Long- and short-term disability and life insurance is provided at no cost to our employees. We offer generous paid time off including 3 weeks of vacation to start, 10 sick days, personal days, and paid holidays. Additional benefits include a 403(b) plan with up to 7.5% employer contribution, tuition reimbursement program, and salary continuation program, all of which are available after 12 months of employment.

Applying

Click the “Apply” button below to complete our application, and include a cover letter expressing your interest in this role and in working for our organization. We look forward to hearing from you!
 

AAWS is committed to the full inclusion of all individuals. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to humanresources@aa.org or 212-870-3138.

AAWS is committed to maintaining a diverse and inclusive environment and is proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to age, arrest or conviction record, caregiver status, color, disability, gender, gender identity, height and weight, marital or partnership status, military service, national origin, pregnancy, race, religion/creed, salary history, sexual and reproductive health decisions, sexual orientation, status as a victim of domestic violence, or unemployment status.

Finally, your security is a priority. Please note that any communication from our organization about a job opportunity will only be made by an AAWS employee with an aa.org or @mail.paylocity.com email address.
 

We would never ask you as part of our interview process to provide personal or financial information, such as your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at humanresources@aa.org.