Spend the summer in one of the most beautiful places on earth--West Yellowstone, Montana!  If you love people, thrive on a fast pace, can multitask with grace and cheerfulness,  then working at HB on Madison is the job for you.  50,000 people a day flock to West Yellowstone to go through the gates to Yellowstone National Park.  And we want them all to eat with usl!. 

We're opening a fine dining restaurant in West Yellowstone in the newest, upscale Hilton hotel in town.  We are hiring for all front of house positions.  Servers, hosts, bussers and expediters.  Lodging may be available for the right hire.  

HB on Madision,  West Yellowstone Montana

Opening end of May 2025

FRONT OF HOUSE STAFF POSITIONS--fine dining servers, bar tenders, hosts and bussers 

Needed for new fine dining restaurant in Starlite West Yellowstone,  a luxury Hilton property set to open end of May 2025.  

Responsibilities:

Server and Host Menu Knowledge:

• Have a thorough understanding of the food and beverage menu, including appetizers, entrees, desserts, and alcoholic beverages. 
• Be able to talk knowledgeably about allergens, menu components, and advise customers on menu choices. 
• Learn the history and culinary traditions that make up the HB on Madison menu offerings. 
• Provide recommendations and descriptions of menu items, including wine and beer pairings, that are tailored to each guest.
• Take precise and accurate food and drink orders from customers.
• Ensure all special requests and modifications are communicated to the kitchen and bar staff.

Alcohol Service Requirements

• Understand the wine and beer offerings, and how they pair with the menu. 
• Verify the age of customers before serving alcoholic beverages.
• Understand and comply with local and state laws regarding the sale and service of alcoholic beverages.
• Monitor customer alcohol consumption to prevent over-service.
• Refuse service to customers who show signs of intoxication and handle such situations professionally.

Customer Interaction:

• Know the sequence of fine dining tableside service 
• Provide exceptional customer service, addressing inquiries, and ensuring customer satisfaction.
• Check in with guests to ensure their needs are met and promptly address any concerns.
• Recommend and upsell premium or specialty food and beverage items, including alcoholic beverages.
• Promote daily specials and promotions to enhance the dining experience.

Communication Skills:

• Work closely with kitchen and bar teams to coordinate the timing of food and beverage service.
• Communicate any special requests or modifications to the kitchen and bar.

Handling Payments:

• Handle cash and process credit card transactions accurately.
• Provide change and receipts promptly.

Maintain Cleanliness:

• Keep the dining and serving areas clean and well-organized.
• Perform sidework during slower service times. 
• Adhere to hygiene and sanitation guidelines, particularly in the handling of glassware and serving utensils.

Anticipated Shifts

Breakfast , 5.30 a.m. to 12.30 p.m. 

Dinner, 4.30 p.m to 11.00 p.m. 

Be over the age of 18 for servers and bar tenders

Possess your sips and tips certification and food handlers permits within 2 weeks of hiring

Able to lift and carry 50 pounds

Able to stand and work an entire shift (6+ hours)

Use restaurant ordering software and hardware to place orders, and close out customer tickets

Pleasant demeanor with the skill of being gracious under pressure

Wear required staff uniform at all times

Be able to represent the luxury brand of the Starlite West Yellowstone at all times