Job Summary:

Under the direction of an RN/LPN or practitioner perform basic patient care activities.

ESSENTIAL FUNCTIONS:

• Assist and work one-on-one with multiple physicians and mid-levels in two different locations “Artesia and Carlsbad”.
• Must be able to travel and work in Artesia and Carlsbad.
• Must be willing to assist in training new employees
• Escort patients from the lobby to the exam room or the treatment room as appropriate.
• Obtains all necessary patient records as required by the physician.
• Records patient data before each physician visit, including, but not limited to any new problems, symptoms, or follow-up
• Conducts patients’ assessments and obtains pertinent medical information
• Assist physicians with exams and procedures as required (i.e. set-up injections, removal of sutures, staples, casting, bracing)
• Prepares and stocks exam room, orders supplies as needed
• Maintains all exam room disinfection protocols
• Telephones in prescriptions and makes other patient calls as required or directed by physicians.
• Schedule patient tests procedures, surgeries, and hospital admissions, and provide any follow-up as needed.
• Ensures all paperwork is complete and signed by the physician for reauthorizations and pre-certifications as needed.
• Obtains new patient records and previous test results, (x-rays, etc.)
• Follows up on patient rescheduling with a physician.
• Performs appropriate procedures in the cast room. Placement and removal of casts, splints, and dressing according to protocol.
• Review and ensure superbill for accuracy, completeness, and physician signature.
• Complete Worker’s compensation questionnaires, disability forms, etc.
• Assist with front desk phone and filing of medical records as needed.
• Accept temporary assignments allocated by the Office Manager.
• Maintain a clean work environment and restocks and supply area as needed.
• Demonstrates an understanding of patient confidentially: HIPPA: to protect the patient and clinic
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for the front office functions as requested.
• Demonstrated positive interpersonal relations in dealing with fellow employees, supervisors, managers, other department employees, and physicians to maximize productivity and positive employee relations.
• Ensure all medical records are scanned in the EMR
• Ensure cleanliness of office and examination rooms.
• Clean and store equipment. (Instrument sterilization)
• Maintain supply inventory and re-stock as required.
• Perform basic clerical duties as needed.

ADDITIONAL RESPONSIBILITIES:

• As assigned.

KNOWLEDGE/SKILL/ABILITIES:

• Knowledge of basic nursing and patient care.

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

• Education – High school diploma or equivalent; plus specialized, short-term training in basic patient care.
• Work Experience – clinic setting preferred.
• Training – Formal nursing assistant and/or medical assistant training is required.
• License/Certification – Certification in Nurse Assisting or Certification in Medical Assisting preferred.

ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.