A service advisor's main role is to provide customer service at a dealership or auto repair shop. They act as the primary point of contact for customers, and their responsibilities include: 

• Customer service: Greeting customers, listening to concerns, and providing a friendly experience 
• Technical translation: Explaining complex vehicle issues to customers in understandable terms 
• Scheduling: Scheduling appointments and check-ups 
• Repair estimates: Providing cost estimates and timelines for repairs 
• Quality assurance: Ensuring the quality of service meets the center's standards 
• Problem resolution: Addressing customer issues and concerns promptly 
• Repair order preparation: Preparing a repair order that includes time, cost, and labor estimates 
• Customer communication: Explaining the work performed and the repair order charges to the customer 
• Customer advice: Advising customers on the care of their cars and the value of maintaining their vehicles 
• Warranty protections: Informing customers about potential cost savings and warranty protections 
• Vehicle inspection: Referring to service history, inspecting the vehicle, and recommending additional needed service 
• Test driving: Test driving the vehicle with the customer as needed 

Qualifications

• Organized and friendly personality
• Ability to follow processes and procedures
• Time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license