ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.  

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

JOB SUMMARY

The Community Engagement Director is responsible for developing and managing United Way’s community engagement strategy to inspire and motivate stakeholders to support community impact and fundraising goals. By building relationships with corporate and community volunteers, the director will ensure a dynamic, efficient, and effective volunteer base for the organization and the community. This role involves collaborating with all functional areas of the organization and being accountable for creating community engagement strategies, operational plans, success metrics, and volunteer initiatives. The director will work closely with Resource Development and Community Impact teams to strengthen corporate relationships and engage volunteers in making a significant community and programmatic impact.

PRIMARY DUTIES AND RESPONSIBILITIES

• Lead volunteer matching experiences for donors, membership and leadership groups in partnership with key Resource Development staff, Impact Managers and volunteer committees.
• Support the volunteer engagement strategy to position UWSA as the premier community mobilizer of volunteers.
• Manage signature events, including Shoebox, Write Start, and Project Warmth.
• Support collaborative community partnerships, including the San Antonio Volunteer Association (SAVA), Volunteer Center, H-E-B Feast of Sharing, Raul Jimenez Thanksgiving Dinner and any applicable volunteer committees.
• Develop and customize volunteer projects for various stakeholders, including corporate partners.
• Build community capacity to effectively manage volunteers by coordinating resources, training and engagement assistance for key stakeholder groups.
• Mobilize and connect volunteers by managing a comprehensive online volunteer database, which includes websites, opportunity listings, inquiry and application forms.
• Maintain positive, collaborative relationships with nonprofit partners, corporations, internal staff and donors.
• Collaborate closely with Resource Development and Community Impact managers to ensure seamless execution and ongoing communication.
• Define the strategy for growth of the external volunteer base and oversee the evaluation and assessment of the Volunteer Center's technological tools.
• Collaborate with Impact and Community nonprofit partners to understand volunteer needs and provide support.

EDUCATION AND EXPERIENCE

• Bachelor’s degree – required / master’s degree – preferred in a related field of study.
• Five years or more experience in the human services field.
• Experience in program evaluation
• Experience staffing a broad cross-section of volunteer leaders and/or non-profit partners.
• Strategic leadership of collective impact efforts.
• Experience in working effectively in multicultural environments.
• Strong relationships in the nonprofit, public and private sectors. 
• Staff and volunteer management. 
• Budget and fiscal management.

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Knowledge of the nonprofit arena and the ability to develop and maintain strong relationships with clients, community partners, donors and volunteers.
• Ability to engage, lead, motivate and manage a diverse staff, community partnerships, community leaders and volunteers.
• Ability to master the use of volunteer database systems and other web-based tools.
• Strong verbal and written communication skills including development of content relevant to the Impact Council for a wide variety of audiences and media.
• Professional demeanor, confident and goal oriented.
• Self-motivated and creative.
• Dynamic, authentic leadership and team building skills.
• Strong organizational skills
• Ability to manage multiple deadlines and priorities and problem-solve issues as they arise
• Strategic thinking ability.
• Demonstrated independent decision-making and problem-solving ability.
• Excellent verbal and written communication skills.
• Facilitation and presentation skills and experience.
• Knowledge of Results-Based Accountability™, preferred.
• Data utilization expertise related to community issues.
• Budget management experience.
• Committee-level volunteer management.
• Relationship management with a broad array of individuals and organizations. 
• Attention to detail in a multitasking environment.
• Proficient in Microsoft Office Suite. 
• Competent with Adobe Products Suite, preferred.