Job Summary

The Director of Clinical Operations is responsible for the oversight of the clinical care provided to patients, the operations of the bases from a clinical perspective, and the safe and effective operations of the communications center. Accountable for ensuring compliance with all regulatory agencies, accrediting bodies, and service agreements.  

Summary of Essential Job Functions

• Oversight of clinical leadership team to include clinical education and clinical supervisors, and positions
• Provide strategic leadership and direction to the clinical operations department
• Develop and implement operational policies, procedures, and protocols to ensure safe and efficient operations
• Monitor and evaluate the performance of clinical flight crews, oversight of Communications Center 
• Admin on-call (AOC) or backup/consulting AOC
• Ensure compliance with Department of Health Bureau of EMS, CAMTS (Commission on Accreditation of Medical Transport Systems and other industry specific standards
• Relational management with external entities including hospitals, EMS, Fire, 911, and law enforcement agencies
• Oversight of partner engagement, evaluating and granting approval of event resource and asset needs 
• Oversight of certifications, contracts, and compliance with rule making bodies (DOH, Bureau of EMS, ground EMS agencies, Watkins Glen, URMC, etc.)
• Oversight and assistance with flight related data collection and reporting – operational review and KPI’s 
• Budget and Resource Management 
• Develop and manage the departmental budget, ensuring cost-effective operations.
• Allocate resources efficiently to meet operational needs.
• Identify opportunities for cost savings and process improvements.
• Department specific policy and procedure drafting and reviewing 
• Relationship management with external entities- specialty transport teams, ground EMS agencies 
• Primary lead in liaison with and management of consulting agreements
• Participates in Process Improvement Risk Management committee meetings
• Oversight and participation in external meetings (regional EMS council and high level hospital engagement meetings)
• Provides clinical operational update at MFC Board of Directors meetings
• Oversight of controlled substance program compliance
• Participates in annual performance evaluations for department personnel
• Performs special projects as assigned
• Provides status reporting as directed

Skills and Qualifications

• Minimum of Associates Degree, Bachelor’s Degree preferred
• Minimum NYS Paramedic and/or NYS Registered Nurse, 
• Minimum of 3-5 years of previous leadership experience in a health care/EMS operations environment
• 3-5 years of experience in air medical transport industry preferred
• Must be proficient with Microsoft Office Professional software
• Must possess basic computer competency and keyboarding skills

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Must be able to sit for extended periods of time
• Must be able to lift 20 pounds unaided

Location Requirement

• Canandaigua-based