PURPOSE: 

Responsible for supporting the General Manager in operations, including guest  and employee satisfaction, revenue generation, overall financial performance of location, and ensuring  quality service and standards. 

JOB DUTIES: 

Operational and Financial Management  

• Interpret and apply union contracts; manage union reporting and accounting to ensure compliance with labor agreements and organizational standards.
• Assists in ensuring that brand standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all brand requirements. 
• Assists in managing the operation of all property departments. 
• Promotes both Guarantee of Fair Treatment and Open-Door policies. 
• Verifies that a viable key control program is in place. 
• Provides a safe working environment in compliance with OSHA/MSDS. 
• Complies with all corporate accounting procedures. 
• Performs required annual Quality audit with GM. 
• Provide support to the sales team, take an active role in the preparation and implementation of the  hotel’s annual Marketing plan, and capitalize on all revenue opportunities. 
• Supporting Associates: 
• Leading: Motivate, coach and train team Associates, support goals and hold team Associates  accountable, and provide appropriate feedback, rewards, and recognition. 
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and  hours/occupied room goals. 
• Helps to ensure that staffing levels are appropriate to exceed guest expectations. 

Managing the Guest Experience 

• Extends professionalism and courtesy to guests at all times. 
• Motivates and encourages staff to solve guest and employee related concerns. 
• Provides excellent customer service by and adheres to Athena Hospitality standards as well as  brand standards 
• Ability to analyze service and quality issues, identify training needs, ensure implementation of  training to optimize results, and adhere to Athena Hospitality’s and the brands training guidelines  and policies. 

REQUIREMENTS: 

• Ability to maintain high visibility throughout the property. 
• Excellent verbal and written communication skills. 
• Ability to always work as a team player with both associates and guests. 
• Demonstrated ability to help influence guests and associates.

EXPERIENCE AND EDUCATION: 

At least 2 (two) years of hotel operations experience with a  minimum of 1 (one) year being in management level position. High school diploma or GED required.  Advanced degree is hospitality or business preferred but not required. 

JOB SETTING AND PHYSICAL DEMANDS 

To perform the job successfully the candidate must be able to use a computer and other standard office equipment.  Fluency in the English language and the ability to speak, hear, read, and write are required as is the ability to work any  hours/days of the week and weekends necessary to meet business requirements. Candidates must be able to lift up to 40lbs.  

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.