Senior Analyst 

About Us:

First Stop Health provides care that people love® with our convenient, high-quality and confidential virtual care solutions – Telemedicine, Virtual Mental Health and Virtual Primary Care. We help our patients save time and money through compassionate care that’s available 24/7 via app, website or phone.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrate the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides Virtual Urgent Care, Virtual Mental Health, and Virtual Primary Care from their very first day! 

Position Overview 

We are seeking a highly professional and experienced Senior Analyst who is both technically skilled and strategically minded to join our team. This individual will own the Client Analytics scope, collaborating closely with our Client Success team and leveraging data analytics to enhance client success, identify and flag at-risk clients, and strategically elevate our external value communications. The ideal candidate will demonstrate senior-level proficiency using SQL and PowerBI, possess strong professional acumen, and confidently communicate complex insights to internal and external stakeholders. 

Key Responsibilities  

Technical Analytics & Client Monitoring: 

• Develop, manage, and optimize sophisticated reports using SQL and PowerBI to track client engagement, utilization trends, and critical KPIs
• Proactively identify at-risk clients through rigorous data analysis, providing actionable, professional insights to empower strategic decision-making by the Client Success team
• Collaborate professionally and effectively with the Client Success team, providing senior-level technical expertise to support detailed client performance evaluations and retention strategies

Strategic Value Communication: 

• Leverage analytical insights to professionally craft compelling narratives that clearly articulate the value and impact of First Stop Health to clients and the broader market
• Work strategically with Marketing and Sales teams to refine and enhance external messaging, ensuring alignment with data-driven insights and overarching strategic objectives
• Develop highly professional, persuasive, and data-supported reports and materials demonstrating the ROI and benefits of our services to clients

Client Analytics Scope Ownership & Management: 

• Own and professionally manage the Client Analytics scope, driving prioritization based on business objectives and strategic needs
• Ensure projects are effectively scoped, professionally managed, and consistently delivered on time, providing clear, proactive, and professional updates on progress and roadblocks
• Coordinate cross-functional efforts, aligning resources and facilitating professional collaboration to achieve timely and high-quality outcomes

Qualifications 

Education: 

• Bachelor's degree in Analytics, Data Science, Business, Economics, or a related quantitative discipline required

Experience: 

• Minimum of 5 years of experience in a technical analytics role, business intelligence, client analytics, or similar positions
• Prior experience collaborating closely with client success, marketing, or sales teams is highly desirable
• Familiarity with healthcare data analytics or experience in a healthcare-related industry preferred

Skills: 

• Senior-level proficiency in SQL and PowerBI, with proven experience developing sophisticated dashboards, visualizations, and automated reports.

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all of the job requirements. Unsure if you check every box? Apply. We’d love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com