Our Mission

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell.

As a center devoted to the art of illustration, the Museum also exhibits the works of contemporary and past masters in an ongoing series of compelling artist showcases. Set on a picturesque 36-acre estate in the hometown of America’s favorite artist, the Norman Rockwell Museum is one of the crown jewels of the Berkshires.
 

Equity Goals

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.

The Position
The Café Associate is responsible for servicing the day-to-day café operations, alongside the museum store manager. This role works collaboratively across departments to support the visitor experience and suggest improvements that help create a warm welcome for our audiences.   

9:30am – 5:00 - 5 Days/week including 1 weekend day

Seasonal: May – October; available for programs and special events 

Responsibilities

• Set up and close the café daily, including restocking as needed.
• Welcome customers and provide excellent customer service.
• Take customer orders and answer questions about menu items.
• Operate the POS system and process cash, credit, and mobile payments.
• Keep the counter, register, and dining area clean and organized.
• Restock napkins, utensils, cups, and other service items.
• Follow food safety and hygiene standards.
• Follow cash-handling procedures and balance the register at the end of the shift.
• Track and report inventory levels to the store manager.
• Work closely with the Visitor Services Coordinator organizing boxed lunches for groups. 

Experience & Qualifications:  

• ServeSafe, TIPS Certified, or willing to become certified.
• Personable with excellent communication and organizational skills.
• Able to work independently with minimal supervision. 
• Work confidently, courteously, and efficiently in a busy environment. 
• Enjoys interacting with customers and making recommendations. Bartending experience a plus.
• Lift, push, pull up to 25lbs.

General Museum Hours: Open 6 days a week to the public, closed Wednesdays.
Part Time & Seasonal Staff receive a 12-month membership to the Norman Rockwell Museum, complimentary admission passes for friends & family, and a Staff Membership Card which provides you free admission to 40+ Museums/Arts/Cultural Attractions Organizations in Massachusetts.