1-800-Packouts is the leading provider of contents restoration services, specializing in handling, packing, and restoring personal property affected by disasters such as fire, water, and mold. We are committed to delivering top-tier service and operational excellence across our growing franchise network. 1-800-Packouts is a Five Star Franchising Brand. 

Five Star Franchising is one of the fastest-growing portfolio franchise companies. What began in 2005 with the launch of Five Star Painting has expanded into a thriving organization of seven brands and 1,000+ franchise locations across the U.S. and Canada. With a focus on strategic growth, we are rapidly acquiring new franchise brands to expand our reach. What sets Five Star Franchising apart is our commitment to empowering franchise partners. We provide the tools, resources, and support needed to unlock their full entrepreneurial potential and build strong, successful businesses—all guided by our DRIVE values: Driven, Real, Innovative, Vital, and Enthusiastic.

About the Role

While reporting to 1-800-Packouts Vice President of Operations, the FBM role will support and help drive the success of our franchise owners. This role is responsible for fostering strong franchise relationships, providing operational guidance, and ensuring compliance with brand standards to maximize growth and profitability for our franchise owners. This role requires up to 30% travel. This position requires 4 days per week in-person at our office in Dallas, TX, with 1 remote day. 

Key Responsibilities

• Franchise Support & Development: Serve as the primary point of contact for franchisees, providing guidance on business operations, financial performance, sales & marketing, and compliance.
• Operational Excellence: Assist franchisees in optimizing their processes, including customer service, workflow efficiency, and job execution best practices.
• Training & Onboarding: Support new franchisees through onboarding, initial training, and ongoing development to ensure alignment with 1-800-Packouts' standards.
• Performance Analysis: Monitor key performance indicators (KPIs) and financial metrics to help franchisees identify areas for improvement and implement corrective actions.
• Compliance & Brand Standards: Ensure all franchise locations adhere to corporate policies, industry regulations, and brand guidelines.
• Marketing & Business Growth: Assist and coach franchisees in local marketing initiatives, business development strategies, and relationship-building with insurance partners and contractors.
• Field Visits & Audits: Conduct site visits and business reviews to assess operations, provide coaching, and ensure best practices are being followed.
• Problem-Solving & Conflict Resolution: Act as a mediator in resolving franchisee concerns and operational challenges to maintain strong franchise relationships.
• Collaboration with Corporate Team: Work closely with leadership, marketing, and training teams to provide feedback, enhance programs, and drive overall brand success.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, or a related field (preferred but not required).
• 3+ years of experience in franchise operations, business consulting, or a similar role supporting franchisees.
• Strong understanding of business financials, P&L management, and operational efficiency.
• Experience in the restoration, moving, or logistics industry.
• Excellent communication, coaching, and relationship-building skills.
• Ability to travel as needed for franchise visits, corporate meetings and industry conferences.
• Proficiency in Microsoft Office Suite, CRM software, and other restoration industry business tools.

Why Join Us?

• Opportunity to work with a leading franchise brand in the restoration industry.
• Competitive salary and performance incentives.
• Professional growth and career advancement opportunities.
• A collaborative and supportive company culture.

Benefits include:

• Medical, Dental, and Vision Insurance
• Long-Term and Short-Term Disability Insurance
• Life Insurance
• 401(k)
• Generous Paid Time Off