The Account Manager for the Assurance Wireless Program is responsible for leading, managing, and optimizing performance across designated sales territories and teams. This role focuses on driving enrollment growth, maintaining compliance, ensuring excellent customer service, and building relationships with both internal teams and external partners. The ideal candidate is data-driven, detail-oriented, and passionate about serving underserved communities through government-subsidized wireless programs. 

Key Responsibilities:

• Oversee daily operations and performance for the Assurance Wireless program across assigned markets or locations. 
• Recruit, train, and develop field agents and team leads to meet enrollment and compliance targets. 
• Monitor KPIs such as activations, conversion rates, and customer satisfaction, providing regular performance reporting and insights. 
• Ensure full compliance with Lifeline and Affordable Connectivity Program (ACP) regulations, including accurate documentation and customer eligibility verification. 
• Partner with the corporate compliance and operations teams to implement program updates and resolve issues promptly. 
• Conduct regular field visits to assess team performance, provide coaching, and reinforce training. 
• Serve as the main point of contact for Assurance Wireless representatives, field staff, and local stakeholders. 
• Collaborate with marketing teams to identify outreach opportunities, events, and community partnerships. 
• Handle escalated customer concerns or team issues professionally and promptly. 
• Maintain accurate documentation of program activities and ensure alignment with organizational goals.

Qualifications:

• 2–4 years of experience in account management, field operations, wireless retail, or government assistance programs. 
• Strong knowledge of the Lifeline/ACP programs preferred. 
• Proven leadership skills with the ability to manage remote or mobile teams. 
• Excellent organizational, analytical, and communication skills. 
• Proficient in using tools like Excel, CRM systems, and mobile reporting platforms. 
• Bilingual (English/Spanish) a plus 
• Ability to travel within assigned territory (up to 50% of the time). 
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Benefits & Perks:

• Paid Time Off including vacation, sick time, and “About Me” personal days to recharge and reset 
• Competitive commission structure with high earning potential 
• Performance incentives and recognition for top performers 
• Exclusive employee perks and discounts with major national brands and retailers 
• Career growth opportunities in a rapidly expanding and mission-driven company 
• Flexible scheduling and autonomy to manage your own territory 
• Supportive team culture that values initiative, transparency, and community impact