Position Summary 

Provide engaging interaction to bar-area guests while providing timely service, timely service bar production, quality-assured food and beverages, and ensuring every guest leaves having had an extraordinary experience during their visit.  Bartenders are expected to be attentive to our guests’ needs and to make them feel welcome, comfortable, important and relaxed. 

Key Accountabilities 

• Adherence to and successful execution of all standards, procedures and protocols described in the Rod ‘N’ Reel Resort Team Member Handbook and Rod ‘N’ Reel Resort Service & Bartender Training Manual. 
• Compliance with company rules and regulations without exception.  Always handle yourself in an ethical and professional manner. 
• Arrive to work on time and in proper attire.  Absences and tardiness should be rare and always communicated to management as per the handbook policy. 
• Adhere to company uniform, grooming and appearance standards 
• Complete all assigned opening, closing and running side work in a timely and thorough manner. 
• Take excellent care of all guests (internal & external), without exception.  This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction. 
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Rod ‘N’ Reel Resort brand and that of your specific restaurant. 
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House. 
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift. 
• Adhere to directives and complete requested tasks done by managers.   
• Consistently assist your teammates with their own responsibilities anytime they are busy and you are not. 
• Pick up shifts for others in your department when possible if the need arises. 

Core Responsibilities 

• Take excellent care of all guests (internal & external), without exception.  This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction. 
• Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed.  Inform management immediately any time a guest is displeased. 
• Observe body language, inflection and responses of our guests to gauge their experience during their visit.  Gather information as needed to assure guest satisfaction. 
• Think critically to solve problems as they arrive.   
• Operate with awareness of and care for all guests around you, not just those in your assigned section. 
• Always grant guests the right of way ahead of you or other team members. 
• Wish guests a nice night or provide other salutations as they leave the restaurant. 
• Continuously educate yourself on the specifics of menu item and cocktail recipes, methods of preparation, creative ways to sell the proper mix of items to your guests resulting in higher check averages. 
• Take the initiative to ensure you are constantly up to date on daily specials, restaurant promotions, items the kitchen has run out of, etc. 
• Take accurate food and beverage orders and ring accurately into the POS system in a timely manner. 
• Pace the meals of your guests in a way which provides an enjoyable experience. 
• Achieve all steps of service in a timely and pleasant manner. 
• Regularly clean, stock and maintain the bar and related service and guest areas throughout service. 
• Comply with and execute all Rod ‘N’ Reel Resort policies and procedures regarding guest credentials to establish legal drinking age and identity, as well as other company policies regarding responsible alcohol service. 
• Take initiative to maintain a working knowledge of health code requirements and execute steps to ensure these requirements are met before and during service. 
• Inform the manager immediately if a guest is showing substantial signs of intoxication or unruly behavior. 
• Assist other bartenders as needed and work together as a team with bartenders and barbacks alike. 
• Ensure that service bar drinks are made in a timely manner. 
• Handle cash properly and produce accurate and balanced end-of-night reporting. 
• Thoroughly achieve closing side work objectives and ensure a manager on duty has checked over your bar responsibilities and granted approval before you leave for the night. 
• Present checks to and process payments from guests in a pleasant, accurate and timely manner. 
• Recognize if you are overwhelmed with your responsibilities and communicate to a manager or fellow teammate for assistance. 

Requirements

Applicant must be 21 years of age or older. High school diploma or GED are preferred, but not required.  Previous experience as a server is preferred but not required.  Must speak English fluently and be able to write in basic English. Must be able to work well under pressure and be self-motivated.  Must have good organizational, time management and sales skills.  Effective communication skills—both written and verbal.  Must be dependable, reliable and be driven with minimal supervision.  Must possess a high level of awareness, attention to detail and follow-through.  Must be both effective and efficient at multi-tasking in pressure situations. 

Physical & Cognitive Requirements 

Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking/standing for multiple hours in succession.  This position may require lifting, carrying, pulling or pushing up to about 21-50lbs. Must be able to withstand changes to temperature, steam and heat.  Must be able to work in a confined area for multiple hours in succession. 

Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise.  Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.  Must possess adequate sensory abilities to observe and detect emergency situations, distinguish product taste, texture, temperature, presentation, and preparation.  Must be able to add, subtract, multiple and divide at a basic level. 

The company reserves the right to revise and change job duties as the need arises. I have read and understand the physical & cognitive requirements of this position and agree that I am able to perform or meet these duties and responsibilities.  This job description does not constitute a written or implied contract of employment.