AI Systems Support Specialist
Description

   

The program’s goal is to   empower you with the skills and expertise needed to drive automation   initiatives, optimize operational workflows, and enhance customer   satisfaction within the logistics sector. This apprenticeship encompasses a   comprehensive, hands-on approach to learning, involving real-world projects   in the following areas: AI Integration, Workflow Automation, Robotics   Applications, Mentorship and Collaboration. 

 

· Frontend Optimization

· Develop and enhance user-friendly interfaces for customer-facing   applications using modern web technologies.

· Collaborate with UX/UI designers to ensure seamless functionality and   intuitive user experiences.

· AI Agent Development

· Design and build AI-powered agents to replace manual workflows and   support customer inquiries.

· Utilize natural language processing (NLP) frameworks and AI tools to   create conversational systems that address customer needs efficiently.

· Test, refine, and deploy AI solutions to ensure reliability and   scalability.

· Workflow Automation

· Analyze existing manual processes to identify automation opportunities.

· Develop robotic process automation (RPA) solutions and integrate them   into operational workflows to improve efficiency.

· Work with cross-functional teams to ensure automation aligns with   customer service goals and operational standards.

· Customer Support

· Implement AI-driven tools and processes to enhance customer   interactions and response times.

· Use machine learning techniques to anticipate customer needs and   recommend personalized solutions.

· Continuous Learning and Innovation

· Stay updated on the latest developments in AI, robotics, and automation   technologies.

· Participate in training sessions and collaborate with mentors to apply   new knowledge effectively.

· Contribute ideas for innovation to drive further efficiency and   customer satisfaction.

Requirements

     

· Proficiency in programming languages such as Python, JavaScript, or   C++.

· Basic understanding of machine learning algorithms, frameworks (e.g.,   TensorFlow, PyTorch), and NLP tools.

· Familiarity with web development frameworks like React, Angular, or   Vue.js.

· Knowledge of RPA tools (e.g., UiPath, Blue Prism, or Automation   Anywhere) is a strong advantage.

 

Job Competency / Qualifications

 

· Recent graduate with a Bachelor's degree in Computer Science,   Artificial Intelligence, Robotics, Software Engineering, or related fields.

Salary Description
$25 - $26/hr