Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose:

The Senior Manager the Young Adult Workforce Collaborative will work with the Director of Work Experience Programs to conceive, strategize, and organize efforts to implement the aims of the Comprehensive Case Management and Employment Program (CCMEP) for youth and young adults in Cuyahoga County in partnership with the members of the Young Adult Workforce Collaborative. The Senior Manager is responsible for cultivating and maintaining relationships with the participating organizations in the Young Adult Workforce Collaborative. The Senior Manager serves as the key communicator with the staff at Greater Cleveland Works regarding the work of the Young Adult Workforce Collaborative, the One Stop, and the young adults who utilize the CCMEP workforce services available through this partnership. The Senior Manager is directly responsible for the Manager of Comprehensive Case Management and Employment Program (CCMEP) who works with a team to implement program goals. In addition, the Senior Manager will coordinate with colleagues on other teams who have responsibilities to the successful implementation of contracted outcomes. 

Essential Functions

• Implement and execute program goals and strategies as defined and directed by the Director of Work Experience Programs.   
• Serve as the first point of contact for upper management/executives on program information, progress, and achievement of outcomes.   
• Assist Director of Work Experience Programs with development of program budgets and scopes of work. Will be responsible to adhere to budget once its developed. 

Manage and deepen existing Young Adult Workforce Collaborative relationships:  

• Assist partners with contracting and billing processes in partnership with Y.O.U.’s Manager of Compliance and Finance team.  
• Conduct program site visits and tracks observations for partnership effectiveness; 
• Evaluate community partners to determine ongoing participation in Y.O.U. programs and services; 
• Cultivate, develops and deepens new community partner and employer relationships to enhance the services available through the Young Adult Workforce Collaborative and/or the One Stop; 
• Plan, organize, and prioritize partnership strategies to achieve established contract goals and partnership targets; 
• Represent and promote program to all prospective partners to achieve and/or exceed established goals; 
• Coordinate working groups representing teams from each Partner Organization to focus on programmatic goals of the Collaborative (i.e. marketing/outreach, CCMEP Case Conferencing, Best Practices, Learning Circles, etc.)  

Management of One Stop:

• Work with the Manager of CCMEP Ensure the One Stop is properly staffed by Y.O.U. Career Pathway Navigators and Partner Organization staff so that CCMEP programming is available to a large volume of recipients on a daily basis.    
• Ensure proper processes and systems are set up and followed so that accurate reporting can take place to provide the best data possible about the One Stop activity.     
• Collect, analyze, and report participant satisfaction data, and incorporate the feedback into documented continuous improvement efforts at the One Stop and provide to Partners for learning across Collaborative system.   
• Collaborate with the Manager of CCMEP to create a comprehensive and engaging orientation presentation and career pathway navigation tools to be used at the One Stop.   
• Strategize with the team and then deploy those strategies to engage more people at the One Stop or out in the community.   

Data Management and Reporting: 

• Represent the Young Adult Workforce Collaborative to work closely with Greater Cleveland Works to ensure implementation of a high quality, timely and effective program;.   
• Create Program Reports that provide actionable data to inform program decisions and processes for Greater Cleveland Works and the Collaborative Partners.   
• Work with team to ensures Partner Organizations are remaining compliant with the CCMEP data requirements as it relates to the State system of record, currently ARIES.   
• Manage partnership data tracking out of ARIES and works with Learning, Evaluation and Data department to provide analyses of partnership effectiveness to funders; 
• Work with Manager of CCMEP, Compliance Team, and Finance Team to ensure all Partner billing is accurate and work with Manager of CCMEP to address ARIES issues with Partners so billing can processed efficiently;    
• Ensure database (Salesforce) is updated as needed; 

Young Adult Work Experience Programming:

• Coordinate with Director of Employer Partnerships and Partner Organizations to ensure proper procedures are created and followed to refer and enroll CCMEP participants in Y.O.U. work experiences.   
• Collaborate with Y.O.U. Employment team to help partners successfully implement subsidized work programs in their programming to meet the expected outcomes of the CCMEP contract.   
• Coordinate with Manager of Employer Relations to ensure all employer-related processes for the work experiences, including worksite cultivation, employer validation, orientation, job change requests, and ongoing problem solving are followed. 
• Ensure the Employer Partnerships Specialist is trained in the processes to create the approved WIOA worksite agreements and get them properly completed according to contracted expectations.   
• Develop and train the team on the communication cycle that needs to be followed in order to properly document the Work Experience service Y.O.U. is providing for the partner organizations in ARIES, identifying the right people to do each part.   
• Perform other duties as assigned.   

Benefits

• Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.
• Company paid life insurance, AD&D, Short-Term Disability, Parental Leave, Employee Assistance Program and Long-Term Disability 
• Retirement Plan with generous employer contributions
• Generous paid time off package including 19 paid holidays
• Professional Development Assistance Program
• Access to a gym facility at the Y.O.U. Downtown Cleveland Office
• Paid Parking in Downtown Cleveland

Education

• Bachelor’s Degree in Social Work, Public or Business Administration or other relevant field from an accredited college or university preferred.
• An additional 4 years of work experience as detailed below can be substituted in lieu of a bachelor’s degree along with an Associate’s Degree. 
• An additional 8 years of work experience as detailed below can be substituted in lieu of a bachelor’s degree along with a High School Diploma which is required.

Requirements

• Minimum 5 years of experience in program management and operation activities.
• Minimum 3 years of experience leading a working group or team of staff.
• Must have experience working in a non-profit setting.
• Experience using government/public data systems.
• Experience maintaining compliance with publicly funded grants and contracts.
• Must have reliable transportation to travel to/from Y.O.U. offices, partner organizations, schools, etc.
• Must pass a background BCI/FBI check as a condition of employment.

Knowledge, Skills, and Abilities

• Belief and commitment to Y.O.U.’s mission, vision, and values. 
• Strong business acumen and excellent verbal, written, and interpersonal communication skills. 
• Demonstrated active listening skills.
• Possess high level of integrity and ability to use good judgement and discretion in handling sensitive and confidential information.
• Proven ability to build quality business relationships internally and externally.
• Highly attentive to details and strong organizational skills.
• Ability to work in a fast-paced, results oriented, and data driven environment.
• Proven ability to complete tasks and juggle multiple initiatives with minimal supervision. 
• Strong coordination and organizational skills. 
• Ability to handle multiple tasks and initiatives at once. 
• Ability to exercise discretion and independent judgment with minimal supervision.
• Has authority to hire, fire and promote employees.

Work Environment

• In an office environment 4 days a week, either at the Y.O.U. Office or One Stop. Able to work from home one day a week. The work pace for this position is frequently fast paced where work is required for up to 2 hours at a time. Low supervision from management with intermittent prompts is expected. Social interaction with team members is required frequently.
• This position requires such physical abilities as sitting for computer and phone work for long periods of time, lifting up to 25 lbs periodically and carrying office supplies, standing, and walking throughout the office buildings.
• When working remotely, must have a workspace free of distractions and background noise (Pets, children, television, radio, etc.)

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.