The Role: Accounts Receivable (AR) Collections Specialist

Who You Are:

You will develop and maintain a positive relationship with our current client base in order to reduce AR balances. You’re a high-skilled customer service professional with extensive experience resolving customer issues and maintaining customer relationships. You will also have advanced customer service and phone skills.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a five-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2024. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. 

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Many of our customers have been with us long-term, and this position provides business to business support for our client base. This person will be responsible for contacting past due customers, revising invoices, researching payments, and negotiating settlements in an attempt to collect the debt. Must be familiar with legal documents, have intermediate to advanced math skills, and be proficient in Microsoft Office Suite. Document results to help us have a better understanding of why customers are past due.

• Review, monitor and act on assigned accounts to resolve delinquency promptly and efficiently.
• General understanding of our products and service to provide informative help to our customers, identifying specific needs and solutions.
• Create a great client experience. Listen to and address customers’ needs.
• Work with other departments to identify issues that may cause the customer not to pay.
• Work within multiple software systems to obtain current customer information, effectively toggle between systems throughout the client interaction.
• Work with team to develop process improvements and streamline workflow.

What You’ll Bring:

• High school diploma or equivalent.
• At least 3 years of collections experience.
• Strong communication, problem solving and analytical skills.
• Patience working with routine or repetitive activities.
• Ability to influence by using persuasive customer service collection techniques.
• Attention to detail and problem solving.
• Confident and enthusiastic.
• Dependable with strong work ethic.
• Organized and able to multitask.
• Team player – supportive and respectful.
• Ability to analyze information and data independently.
• Willing to learn and ask questions.
• Intermediate skill level using Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong typing skills.
• Knowledge in ERP software a plus.

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for you:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance 
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program 
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1 
• Generous referral bonus program
• Work life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.