GENERAL SUMMARY 

A Loan Operations Specialist is responsible for the administrative and operational tasks involved in processing and managing loans, ensuring accuracy and compliance with policies and regulations

• Loan Documentation:

· Preparing and processing loan documents for various types of loans (consumer, real estate, etc.). 

· Ensuring loan files are complete and accurate. 

· Maintaining accurate records and databases of loan information. 

· Scanning and imaging loan documents. 

• Loan Processing:

· Booking new loans, renewals, modifications, and other loan transactions. 

· Processing loan and escrow payments, draws, and principal reductions. 

· Processing loan payoffs. 

· Verifying and auditing loan data input. 

· Following up on missing documents and ensuring timely completion of loan processes. 

• Customer Service:

· Responding to customer inquiries regarding loan status, payments, and other loan-related matters. 

· Resolving customer issues and problems related to loans. 

• Compliance:

· Ensuring compliance with bank policies, procedures, and regulatory requirements. 

· Maintaining accurate records and reports for regulatory purposes. 

DUTIES AND RESPONSIBILITIES

· Preparing and mailing customer copies of loan documentation according to regulatory timelines. 

· Ordering flood determinations, engaging appraisers, and ordering title work. 

· Preparing flood packets and completing required internal checklists. 

· Processing ACDVs and AUDs on E-Oscar. 

· Executing recording/release of applicable documents. 

· Document exception tracking/reporting. 

· Other duties as assigned

Other duties:

· Working with loan officers, appraisers, accountants, and other parties involved in the loan process. 

· Preparing loan reports and performing loan research. 

· Assisting with loan servicing tasks, such as processing account changes and responding to customer questions. 

· Assisting with the preparation of required loan reports. 

· Preparing and mailing customer copies of loan documentation according to regulatory timelines. 

· Executing recording/release of applicable documents. 

QUALIFICATIONS

• EDUCATION AND EXPERIENCE

 High School Diploma or GED.  Prior banking experience preferred but not required.

• KNOWLEDGE, SKILLS & ABILITIES

Excellent interpersonal, verbal and written communication skills. 

Confidentiality – Maintains confidentially of sensitive Bank and personal information of customers, applicants, employees and former employees.

Compliance – Complies with and is knowledgeable of applicable laws and regulations.

Computer literacy – Skilled in a variety of computer software programs and capable of working in an online environment. Proficient PC and software application skills; General computer skills with experience in MicroSoft Office Word and Excel.

Mathematical skills – Able to add, subtract, multiply and divide in all units of measure, using whole number and decimals. Able to locate routine mathematical errors. Ability to compute rate, ratio and percent.

Customer service – Effectively relates to customers, is responsive to customer needs and demonstrates ability to employ diplomacy and tact with customers.

Independent Judgement – functions independently in order to accomplish assigned projects. Refers unusual problems to supervisor.

Accuracy – Performs work accurately and thoroughly with attention to detail.

Problem solving – Deals proactively with work-related problems and finds an acceptable solution.

Reasoning – Possesses the analytical skill to assess and evaluate business processes and/or products.

Technical Aptitude – Comprehends complex technical topics and specialized information and has knowledge of Bank’s electronic services.

Time management – Manages multiple priorities and is well organized.

• PHYSICAL REQUIRMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; stand; walk; talk; hear; see close vision; and use hands. The employee is occasionally required to reach with hands and arms; lift 5 to 40 pounds; and stoop, kneel, crouch, or crawl. 

Equipment: PC, keyboard, calculator, and telephone.

• WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Noise level is moderate; Steady pace; Occasionally must deal with angry or hostile individuals; travel within the Bank’s branch offices is required.

 Please complete an application or send your resume to: West Shore Bank Human Resources P.O. Box 627 Ludington, MI  49431

M/ F/ Vet/ Disabled/ Minority/National Origin/ Religion/ Sexual Orientation/ Gender Identity and Expression