Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world-class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

The AR Specialist/EGaming billing will be responsible for all billing and customer-facing activities for the E-Gaming business. Activities include performing and ensuring the accuracy of customer invoicing, state reporting, and sales incentive promotions. The position is expected to regularly interact with the E-Gaming account executives and other corporate functions such as Accounting, Legal, Customer Service and Information Technology.

Primary Roles and Responsibilities

• Responsible for EGaming billing processes and reporting accuracy while ensuring processes are documented and updated regularly.
• Updates customer master files and various systems with customer information, collection communication, back-up invoice documentation, etc. to ensure that the customer information is current and accurate.
• Review contracts and ensure placement credits, donation payments and terms are accurately entered and tracked in the appropriate systems. 
• Preps and distributes the required monthly, quarterly, and annual state reporting to customers. 
• Works with our various IT teams on invoices, reporting, and system discrepancies.
• Prepares training materials for customer use on invoices, payment portals usage, etc. 
• Train customers on the use of the various payment portals and helps to facilitate processing.
• Performs the weekly direct ACH pull of customer funds based on the applicable states.
• Performs account reconciliations as needed to ensure credits are aligned with invoicing, payments and appropriate usage.
• Ensures that the payment portal balances are updated at least weekly and maintained. 
• Enter and track promotional credits offered to customers.
• Serves as primary contact for EGaming customer inquiries. 
• Works with distributors regarding invoice activity and reporting.
• Maintain all e-ticket pricing files in the billing system and ensure ongoing accuracy.
• Follows up on aged AR, returned and short payments until resolved.
• Escalates problematic accounts as needed to management, sales teams, etc.
• Serve as the key contact for Account Executives managing customer accounts and inquiries.
• Assists with the onboarding of new acquisitions related to accounts receivable, billing, and financial reporting.
• May be required to travel to new company locations, customer sites, etc. 
• Set-up and update leases in the AS400 system as needed.
• Engage with all levels of the organization to understand the operations and drive improvement.
• Works closely with the Director of Shared Services to keep apprised of any issues encountered, process improvement suggestions, etc. 
• Prepare reports and information to assist with month-end close.
• Support the organization in maintaining a work environment focused on quality and that fosters education, open-communication, collaboration, systems integration, and teamwork.
• Performs other duties as assigned. 

Other Preferred Experience

• AS400/PRMS
• SalesForce

Experience and Education

• 3+ years of accounts receivable, billing and customer centric experience. Advanced educational training is a plus.
• Excellent communication and customer service skills and the ability to engage with customers daily.
• High attention to detail and organizational skills.
• Ability to work with limited supervision in a fast-paced environment.
• Ability to meet deadlines and report progress. 
• Maintains confidentiality of corporate and shareholder information.
• Skilled with MS Office and accounting systems. 
• Ability to train others and develop training documentation.  
• Knowledge of general accounting principles, month end process, etc.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.