Join Kansas City's leading eye care team! At Discover Vision Centers, we believe in working together to provide the best eye care for our patients. We are currently hiring for a Scheduler to join our ever-growing team of professionals who share our main focus of GREAT PATIENT CARE!
If you are a determined individual and want to learn from the best eye care professionals in the area, then we want to hear from you!
Responsibilities include (and may vary):
*Answer all phone calls in a pleasant and professional manner
*Ability to effectively triage calls from patients to ensure appropriate scheduling
*Listen and ask questions to accurately determine the patient's objective for the call
*Take messages from patients and transfer calls, as needed
*Add detailed messages into EMR messaging templates and forward appropriately for follow up
*Accurately add patient/appointment information to NextGen computer system
*Reschedule clinic, cancellation, and "no show" appointments for assigned providers
*Recall - phone calls to patients who are overdue for an appointment
*Monitor email messages
*Schedule appointments from Patient Portal or Online Requests
*Maintain and update information in individual training/procedures manual provided
*Other duties as assigned
Hours: 8:00a - 5:00p M-F. *remote hybrid option after 1 year of employment*
*High School diploma or equivalent
*Preferably previous scheduling experience or training
*Preferably previous insurance experience or training
*Good communication and organizational skills
*Good patient rapport
*Good listening skills
*Outstanding customer service skills
*Possess basic computer skills and efficiently use the computer
*Maintain patient confidentiality at all times
*Adhere to HIPAA regulations
*High degree of reliability, dependability, and accuracy
We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:
- Health and Dental insurance benefits
- Generous 401k matching program
- Paid time off
- Paid holidays available on day one
- Free counseling and support services
- Employee Perk Package
If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!