Responsible for serving all products with friendly and efficient service through individualized attention to each customer while maintaining a clean and

welcoming store environment.

• Prepares and serves quality hot and cold beverages (coffee, espresso drinks, tea, blended drinks, etc.)
• Prepares breakfast sandwiches and lunch sandwiches
• Takes customer orders and communicates them to other employees for preparation
• Serves prepared foods
• Describes menu items, product details, and preparation descriptions to customers and suggests products that may interest them
• Develops understanding of coffee and tea (different regions, various differences in flavor and blend, etc.)
• Delivers distinguished and efficient service to all customers, while responding to customer needs
• Keeps service and seating areas clean, stocks service stations with paper products,beverage preparation items and restocks the sandwich station
• Keeps retail areas neat and clean
• Maintains composed demeanor during times of high volume to keep the store operating to standards of quality, service and efficiency
• Follows policies on cash handling and POS use
• Takes direction from managers and assists where needed
• Maintains regular and reliable attendance
• Reports to work in proper uniform
• Follows processes and procedures recorded in Black Cap’s Employee Handbook
• Must be able to lift up to 50 lb,
• Must be able to perform all cleaning tasks, dishes, mopping, taking out garbage and compost
• Must be able to stay on your feet for long periods of time, up to 6 to 8 hours