The Operations Support role will assist with the preparation and maintenance of production support plans, coordinating and scheduling production processes, providing knowledge transfer to the client, documenting defects, QA resolutions, and collaborating with the clients on triaging issues. In addition, in between project activities, you may be asked to help work on ongoing improvement of systems, standards, and methodologies and assisting the development team on testing needs.  

Job Responsibilities/Duties:  

• Run solutions & jobs (including scheduling new jobs) in production and non-production as required  
• Support clients with defect triaging and resolution, including any performance related issues
• Utilize TFS/Azure/Jira to monitor status of tickets and provide updates to project management 
• Provide continuous improvement to operational processes, systems and procedures 
• Familiarity with supporting applications and any operational processes at the client sites
• Provide level 2 support in terms supporting the client escalated issues
• Perform routine system health checks and validations  
• Perform troubleshooting on issues to determine if it needs escalation to development teams
• Responds to alerts and follows standard procedures and documentation for issue resolution  

Due to client support required, candidates will be required to support Eastern Time Zone hours. 

• 0 - 2 years of equivalent experience 
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required  
• Relevant work experience in a software development, information technology, or system implementation environment?   
• Strong customer-focused attitude and desire to interface directly with end-user clients  
• Operations knowledge and experience with executing tasks in a high-quality manner  

Preferred Qualifications

• Experience in setting up job schedules, migration schedules, cutover plans  
• Experience in T-SQL (DB Query writing) 

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer.  
• Must be able to lift up to 15 pounds at times.  

EEO Statement: RSI is committed to providing equal opportunity in employment to all employees and applicants for employment. Discrimination of employees or applicants on the basis of race, religion, color, sex, age, national origin, veteran status, disability, sexual orientation and gender identity, marital status, genetic information, or any other protected category, is strictly prohibited. 

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Us

Revenue Solutions, Inc. (RSI) empowers entities through solutions that improve citizen services, increase operational efficiency, collect additional revenue and maximize compliance. Through our delivery models, our solutions provide highly efficient and customizable systems that meet the essential needs of government.

For nearly three decades, RSI has delivered transformative solutions across hundreds of client projects throughout the U.S. and Canada.

Mission: RSI creates people-first technology solutions that empower governments to improve the experience, engagement, and trust for communities and their citizens.

RSI determines pay range based upon numerous compensation factors, including experience, skill set, and geographic location. A current and reasonable estimated range for this position is $65,500 - $75,000. However, it’s possible for an individual to be hired at a salary outside of this range.