University of Virginia Community Credit Union Members deserve the best, which is why we seek to engage talented and enthusiastic people who have a passion for excellence and a commitment to the credit union ideal of service and financial education. Be a part of something special – a not-for-profit financial cooperative with the social purpose of ‘people helping people.’

SUMMARY:

This position is responsible for and assists in directing the daily activities of the branch, including coaching staff to utilize sales and service skills to build strong financial relationships with members, developing branch staff to meet and exceed sales and service goals while exemplifying the credit union mission and vision. Responsible for risk management through adherence to established policies and procedures.

The Branch Manager position is tiered with a Branch Manager I and Branch Manager II position. Placement within the tiers is based on expeirence within the role, and compensation to commensurate with experience.

 

DUTIES AND RESPONSIBILITES:

• Foster and maintain a highly motivated and well-trained staff while maintaining effective employee relations. Supports hiring efforts of qualified applicants.
• Lead effective sales and service meetings and related activities for both the Credit Union’s consumer and business product lines. Create and maintain a cross-selling environment within the branch.
• Ensure that the branch is in compliance with Credit Union board established policies and procedures for branch operations including credit union internal controls, and federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Manage branch-level operational processes, including audits
• Evaluate the job performance of branch staff to ensure quality of work and service to members.
• Schedule and cross-train adequately to ensure effective branch succession and efficient branch operation.
• Conduct loan interviews, originate, process, disburse and close consumer loans.
• Originate home equity loans and register as a home equity loan officer.
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, product sales and new accounts.
• Be the Credit Union representative at community networking events. Conduct outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
• Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis. Ensure that staff receive on-going training on security and robbery procedures.
• Assist staff or members in solving complex account problems.
• Participate as an active member of management by providing recommendations for operational efficiencies, cost savings, policy and procedures, sales and service, and product enhancements.
• Manage branch subordinates. Is responsible for the overall direction, coordination, coaching, training and evaluation of these individuals.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting in training employees in sales, service, operational policies and procedures and financial literacy; planning; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor’s Degree preferred
• A minimum of three years of branch management or equivalent experience
• Bilingual English & Spanish strongly preferred; additional compensation is available to those with this skill set
• Approachable and friendly
• Thrive in a fast-paced environment
• Technically savvy
• Sales oriented
  
   

We offer an attractive suite of benefits to full-time employees including: Health, Dental, Vision, and a Company Retirement Plan Contribution of up to 7% after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Employees accrue Paid Time Off starting at a rate equivalent to 18 days accrual annually at full time, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

 

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the UVA Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.