Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.  This is an on-site role located in our Brooklyn, Ohio, headquarters. 

Position Summary:
We are seeking a strategic and hands-on Director of Network and Systems Operations to lead the design, deployment, monitoring, and optimization of our nationwide network of connected charitable gaming systems. This critical leadership role blends technical depth with operational oversight, encompassing secure and scalable network infrastructure, remote device connectivity, field deployment, and uptime-critical operations—including end-to-end ownership of the software and OS deployment lifecycle across our distributed device fleet.

As part of the technology leadership team, you'll work closely with software, hardware, DevOps, cybersecurity, and compliance teams to ensure bulletproof delivery of game data, secure cloud-based reporting, and seamless updates across our nationwide infrastructure.

Key Responsibilities:

• Own and evolve the architecture and operation of our hybrid cloud and field-connected infrastructure, supporting thousands of deployed devices and secure backend systems.
• Lead a high-performing team responsible for network uptime, systems stability, secure communications, OS-level configuration management, and incident response.
• Design, implement, and manage resilient software and OS deployment workflows, including version control, phased rollouts, rollback mechanisms, and post-deployment monitoring.
• Build and maintain secure, scalable, and compliant environments for field systems (e.g., embedded Linux, Windows IoT, or custom OS stacks).
• Collaborate with DevOps and Software Engineering to optimize CI/CD pipelines for Unity-based applications and embedded platforms.
• Establish robust remote management capabilities for diagnostics, OS patching, telemetry, alerting, and remote troubleshooting.
• Ensure regulatory and jurisdictional compliance during all rollouts, including full audit trails, rollback capability, and change control processes.
• Implement and manage infrastructure in cloud platforms (AWS, Azure, or GCP) to support reporting, device communication, and centralized operations.
• Define and monitor SLAs, deployment KPIs, uptime targets, and health metrics using observability platforms like ELK Stack, Zabbix, Prometheus, or Splunk.
• Design and enforce secure network protocols and system access controls, including firewall rulesets, VPN architectures, intrusion detection/prevention systems (IDS/IPS), and patch compliance.
• Oversee the use of virtualization technologies (e.g., VMware, Hyper-V, KVM) to enhance scalability and reduce operational overhead.
• Implement disaster recovery and business continuity strategies, ensuring resilience across all layers of the system stack.
• Manage tooling and processes for infrastructure automation, including scripting with Python, Bash, or PowerShell.
• Collaborate with compliance and security teams to uphold data residency policies and protect sensitive information—particularly across SQL and NoSQL database environments.
• Support procurement and vendor management for infrastructure tools and service providers.
• Build and scale a responsive field operations support function, including escalation paths and real-time system diagnostics capabilities.

What You Bring:

• 10+ years of experience in network operations, systems engineering, or infrastructure roles—including 3+ years in a leadership capacity.
• Demonstrated experience building high performing network operations teams
• Proven experience managing distributed device networks, secure remote deployments, and OS/software lifecycle management at scale.
• Deep technical understanding of operating systems, embedded or headless systems, and hybrid network topologies.
• Expertise in network security practices, including firewalls, VPNs, IDS/IPS, and zero-trust frameworks.
• Strong hands-on knowledge of cloud infrastructure (AWS, Azure, GCP) and modern cloud-native architectures.
• Familiarity with containerization (Docker) and orchestration systems (Kubernetes) is a plus.
• Practical experience with monitoring and logging stacks (ELK, Nagios, Zabbix, Splunk), and performance telemetry at scale.
• Competence in infrastructure-as-code and scripting tools for automating configuration and deployment processes.
• Working knowledge of relational and non-relational databases in secure, regulated environments.
• Experience designing disaster recovery strategies and executing business continuity plans.
• Strong leadership, mentorship, and cross-functional collaboration skills.
• Prior experience in regulated industries such as gaming, healthcare, or fintech is strongly preferred.
• Clear communication and decision-making ability, balancing technical strategy with business impact.

Why Join Us?
You'll help shape the network and systems backbone of an industry-leading platform supporting charitable causes. Our products power entertainment experiences across multiple jurisdictions, and your work ensures they're always connected, secure, compliant, and operationally excellent. You’ll join a mission-driven team focused on innovation, impact, and operational excellence.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.