Hi, we’re Actabl.

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. 
• Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

Your Role - Come Join Our Team!

In this role you will:

Provide technical expertise to escalated support issues. They will use various tools to diagnose challenges and use their knowledge to provide solutions to both internal and external customers. Collaborating with different teams is also essential

Typical Functions:

• Know our product inside and out.
• Expert knowledge on our database structure to create custom reports as well as export requested data
• Use SQL and queries to research customer issues where analysis requires access to databases. 
• Act as the escalation point for issues needing further investigation beyond initial support.
• Work closely with the Implementation team.
• Maintain a positive, empathetic and professional attitude.
• Communicate and coordinate with colleagues as necessary.
• Mediate meetings with clients and third party vendors

Ideal Skills & Experience:

• Strong written and verbal communication, with the ability to translate ideas and questions between end users and engineers.
• Strong SQL or database skills
• Excellent documentation, troubleshooting, and analytical skills.
• Experience working with JIRA, Salesforce, or any other enterprise CRM tool. 
• Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support ) for issue resolution.
• Strong knowledge of web standards.
• Good understanding of API’s.
• Ability to read and write scripts.
• Solid communication, listening, and English writing skills.
• Ability to problem solve and resolve issues independently and quickly.
• Detail orientation and analytical mindset.
• Team contribution skills and a desire to teach others. 
• Organization skills and proven reliability: ability to work independently with little direction when necessary.

Key Competencies:

• Technical Knowledge and Know-How
• Debugging
• Scripting and Automation
• Strong Communication Skills
• Self-propelled
• Strong Collaborative Skills
• Empathetic

Work Environment:

This position will be part of our new downtown Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you’re a part of the Actabl team. 

Compensation Package:

Qualified candidates can expect a salary range of $55,000 - $65,000 depending on experience.

Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members  maintain their physical, mental, and financial health. 

All Actabl team members are eligible for the following benefits:

Health & Wellness

• Medical, dental, and vision insurance plans for employees and dependents
• Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability
• Employee Assistance Program (EAP) provides counseling for a variety of needs

Financial Wellbeing

• Marketable base salary, competitive bonus structure, and MPI program
• Retirement plan and 401(k) match

Flexibility & Time Off

• Unlimited discretionary time off hours to be used when needed
• 10 paid holidays per year
• Company wide Winter Recess between Christmas Eve and New Years Day
• 12 weeks of parental leave for birthing and non-birthing parents

If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.