Position Summary: The RSM (Regional Sales Manager) is a key player in the communication and marketing aspect of our sales team with a focus on increasing sales and market share in addition to achieving territory sales goals based upon business plans. The RSM is responsible for generating new relationships with Quartz and Stone fabricators, kitchen & bath shops, architect & designers, builders and millwork shops, as well as maintaining existing relationships by providing customer service, updates, and sample maintenance. The RSM sets up tower displays, counter racks, etc. and follows up with clients on a regular basis, keeping the working relationship thriving and constant. Always looking for new venues to promote our company and product, the RSM uses his/her resources to find new ways to bring sales to the company. This position requires an entrepreneurial spirit, knowledge and understanding of our products, and excellent communication and marketing skills.

Role Description: 

· Responsible for sales in greater Vancouver area.

· Strong focus on residential market, i.e. Fabricators, kitchen & bath shops, residential designers, architects, millworks customers, builders etc.

· Provide excellent customer support to clients by following up requests, answering questions, providing samples, updating towers to gain sales growth throughout market.

· Obtain understanding of competitors and key trends in our industry and understand marketing dynamics.

· Establish comfortable and strong relationships with our key clients to gain preferred sales position in their respected establishments.

· Practice excellent sales and marketing techniques efficiently and effectively.

· Work in a team environment as well as be self-reliant.

· Coordinate and process warranty programs with internal team efficiently and effectively.

Essential Duties & Responsibilities:

· Achieve annual sales goals based upon business plan.

· Gain and maintain market share amongst fabricators, kitchen/bath designers and dealers, residential architects, etc.

· Understand general knowledge of the Partners Portal, with focus on FOC input and follow up.

· Gain knowledge of ongoing competitive marketing strategies and report to any and all who benefit.

· Establish new relationships with customers and set up tower displays and sample displays. Update current customers with newer samples/displays and update sales staff with brochures and changes, if any.

· Provide excellent customer service and ensure customer satisfaction in a timely and effective manner, knowing our chain of command and/or being able to find out if unsure.

· Foster and build Key customer relationships to create market share growth and preferred customer value.

· Administrative responsibilities, i.e. Salesforce, Tip-Top, G-UAS for expenses, etc. 

· Effective communication with Territory Manager, Director, Corporate Offices personnel, etc.

Education and Work Experience:

· Prefer at least 5 years of experience in sales of quartz, porcelain and solid surface products

· Direct experience working with certified fabricators, kitchen dealers/remodelers, architects/designers, etc.

Knowledge and Skills:

· Excellent oral and written communication and organizational skills

· Excellent Microsoft office skills (Excel, Word, PowerPoint and Outlook)

· The energy and focus to achieve goals and be results driven

· Ability to work and think independently

· Willing to engage in constructive conflict and criticism

· Ability to perform as a team player, working with others to achieve a common goal

Physical Demands: 

· Position requires sitting at a desk working on a computer for ¼ of time

· Position requires minimal lifting up to 45 pounds

· Position requires regular and reliable attendance

· Position requires travel up to 60-80% of time throughout territory