This is a full-time, hybrid position based in Sunrise, FL. This opportunity is only open to individual applicants; corp-to-corp (C2C) arrangements will not be considered.

Are you a technically fluent product leader who thrives at the intersection of systems, data, and user impact?

We’re looking for a Senior Technical Product Manager who has come up through the development or engineering track, can write technical requirements (think APIs, JSON payloads, REST responses—not just user stories), and knows how to map and migrate data across complex systems.

This role isn't about coding—but it is about bringing a deep understanding of technical architectures to drive digital transformations across CRM platforms and customer-facing portals. You’ll partner closely with engineering teams to design solutions, define data mappings, and own delivery outcomes.

Key must-haves:

• Proven hands-on experience with CRM ecosystems (Dynamics 365 preferred, but flexibility across platforms is valued)
• A track record of leading customer-facing digital initiatives
• Fluency in technical documentation: API specs, integration flows, data schemas
• Ability to show real business outcomes—not just project completions

We value depth of execution over industry background. If you’ve delivered results in sales-driven environments, navigated fast-paced transformations, and can partner deeply with both business and technical teams, we want to hear from you.

ABOUT US

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com 

WHAT YOU WILL DO

Reporting to the Director of Application Engineering and Development, you will:

• Own product strategy and delivery for key CRM, portal, and digital transformation initiatives
• Author technical requirements for APIs, data integrations, system migrations, and feature enhancements
• Collaborate with engineers and architects on system design, technical documentation, and project scoping
• Map, validate, and      migrate data between legacy systems and new platforms
• Drive cross-functional collaboration between Sales, Operations, Customer Support, Compliance, and IT
• Deliver measurable business outcomes tied to KPIs like lead conversion, customer satisfaction, and system performance
• Manage product lifecycle from concept through launch and optimization

WHAT YOU BRING

• 5+ years of technical product management experience (preferably with a development or engineering background)
• Hands-on experience with CRM platforms (Dynamics 365 preferred)
• Strong understanding of API integrations, JSON payloads, and RESTful architecture
• Experience working on customer-facing portal releases and digital transformations
• Ability to write technical requirements and create data mapping/flow diagrams
• Excellent communication skills to collaborate across technical and non-technical teams
• A proven track record of outcomes, not just project participation
• Bachelor's degree in a relevant field (Computer Science, Engineering, or equivalent experience)

WHAT WE WILL PROVIDE YOU

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t." 
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY

At MASA, you’ll have the chance to lead meaningful, high-impact projects in a collaborative environment where your technical expertise and strategic thinking will directly shape our products and our future. You'll work alongside passionate, talented teams who value innovation and continuous improvement, all while being part of a company that lives its values of Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork every day. If you’re looking for a place where your work truly matters — this is it.

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

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