Position Summary

 Responsible for the cash processing needs for Chinook Winds Gaming, following strict procedures to ensure Chinook Winds assets are protected. The Cage/Player Services cashier is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.

Essential Functions

· Responsible for maintaining assigned bank funds while protecting company assets.

· Performs all duties in accordance with Chinook Winds Casino Resort strict policies and procedures. 

· Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.

· Notify Supervisor of guest complaints and concerns. 

· Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.

· Cashes jackpot tickets

· Cuts and counts Casino Chips for redemption.

· Performs money transactions for checks, cash advances on a credit card and point redemption vouchers. 

· Complies with rules and regulations pertaining to Title 31 of the Bank Secrecy Act through compliance software. 

· Participates in Slot Drop as a runner.

· Researched and resolve balancing discrepancies.

· Issuance of Winner Circle cards.

· Provide information on benefits of club and tier amenities.

· Accurate group coding of promotions and events.

· Performs redemptions.

· Answering phones and call back lists.

· Accesses the player tracking system and makes edits to the system as necessary.

· Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.

· Understands and operates the player tracking systems (database) and other related computer systems. 

· Participate in the implementation of promotions.

· Maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services.

· Accesses the player tracking system and makes edits to the system as necessary. 

· Provides input or recommendations for improvements and changes in processes or services.

· Completes all required paperwork as it applies to job function.

· All other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally. 

Guest Oriented- Ability to take care of the guests’ needs while following company procedures. 

Enthusiastic- Ability to bring positive energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED. 

Experience

Two years of cash handling experience preferred.

One year of guest service experience in a high-volume setting. 

Computer Skills

Microsoft Office beginner level including Word, Excel, and Outlook.

Knowledge of Excel. 

10-key experience. 

Certificates & Licenses

Siletz Tribal Gaming License.

Must be able to pass the Title 31 testing.

Other Requirements

Must have outstanding people skills.