Description
- Answering phone calls and voicemails.
- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointments.
- Prepare/send consultation letters with results or recommendations to referring physicians.
- Send out Certified letters to patients.
- Locate laboratory results not yet in the patient's medical records.
- Explain/document laboratory and pathology results.
- Call in prescription refills.
- Explaining procedures and treatments.
- Prior Authorizations.
- Adhere to policies/safety practices.
- Perform other duties as assigned.
- AVON office. Triage Hours are Monday-Friday 8am-4pm.
Requirements
- Associates degree or equivalent combination of education and experience.
- Healthcare experience preferred but will train highly motivated person.
- Must be a team player.
- Must have strong organizational and time management skills with the ability to prioritize heavy workloads in a constantly changing environment.
- Must be able to maintain a daily routine to meet daily deadlines.
- Excellent communication skills.
- Flexibility and willingness to assist in any aspect of clinical operations.
- Applicants must be willing to travel to other locations outside of the Indianapolis region.
- Adhere to policies/safety practices.