Resident Monitor Shift Supervisor

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. 

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Resident Monitor Shift Supervisor reports directly to the Operations Manager. This is a full-time position that requires a regular 12am - 8am overnight shift Tuesday - Saturday and is based out of The Aya in SW DC.

Salary – The salary for this position is  $18.50 per hour. Indeed provides its own estimated salary calculator and is not affiliated with COH’s range. 

Highlighted Duties and Responsibilities:

• Provides administrative support to Housing staff as needed; ensures there is a sufficient amount of hard copies of all necessary documents. Ensures intake packets are always available. 
• Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email no later than by the end of the shift or when necessary, immediately by phone to appropriate staff.   
• Does not leave post at the end of shift without first ensuring that the proper amount of resident monitors (RM), relative to that site, are on duty for the next shift. 
• Assists with training resident monitors; updates and organizes the Resident Monitor Handbook, logs, and all other documentation used by RM staff. 
• Completes intakes with new residents upon arrival.   
• Completes and approves Internal Unusual Incident Reports prior to submission to Program Director and on-call supervisor.  
• Ensures that concise and clear shift reports are written by Resident Monitors on the same shift; ensures that each floor log correctly correlates with Front Desk/Security log.  Resolves all discrepancies prior to end of shift.    
• Addresses resident concerns as needed or refers to Case Manager and/or Program Director as appropriate.  
• At least hourly, monitors community areas within building including lobby, makes rounds throughout the building.  Discusses with security about activity in and around the building; addresses issues as needed.    
• Answers phone in a respectful and pleasant manner, transfers calls, and provides information as needed while maintaining resident confidentiality according to COH  and the Homeless Services Reform Act (HSRA)policy.   

• High School Diploma/GED or equivalent experience required. 
• Good verbal and written communication skills required. 
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail. 
• Ability to act responsibly, professionally, and use good judgment under pressure required. 
• Ability to write shift and incident reports in detail required. 
• Experience working in a residential environment preferred.   
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.  
• Ability to work flexible shifts, including evenings and weekends, required.  
• Ability to serve as an essential staff member required.  
• Ability to work at different sites strongly preferred. 
• In relation to remote work versus on-site expectations, this position is classified as the following:  On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.  

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful. 

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.