Position Summary
The Treasury Management Officer (TMO), utilizing an in-depth knowledge of banking products, develops and customizes a customer relationship proposal based on customer needs and current financial structure. The TMO is responsible for supporting the bank’s customer service model by providing exceptional customer service, maintaining quality relations with existing customers, recognizing cross-selling opportunities and providing support to Relationship Managers (RMs) and Customer Service Managers (CSMs). This position is responsible for the oversight of a portion of the bank’s daily operations as well as division deposit and non-interest income goals. Lead all external and internal new business generation efforts; coach and mentor CSM for internal development.
Essential Duties & Responsibilities
- Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values; provide the Bank’s customers with timely, responsive and exceptional service in accordance with the Bank’s customer service standards
- Develop, implement and monitor relationship building and prospect call strategies that enable the achievement of the Bank’s planned growth in deposits, fees, and other non-interest income; meet and exceed specific, individual and team goals.
- Invite Relationship Managers to participate in the calling process to ensure that the client’s complete banking needs are being considered
- Oversee day-to-day treasury management operations, including; compliance monitoring, training, review of transactions, new accounts, closed accounts, customer online banking services including; ACH, Remote Deposit Capture, and Wire Transfer; ensure proper documentation is obtained and system input is accurate
- Provide direct assistance to a portfolio of customers via telephone, in person, and at the customers’ place of business with the implementation and set-up of treasury management services
- Assist CSMs and RMs in the analysis and evaluation of potential treasury management solutions and services; leading the joint consultation process; assist in pricing and negotiation of treasury management products and services
- Work with CSMs and RMs to assess the risk associated with potential solutions
- Provide treasury management consultation to customers, CSMs and RMs in order to facilitate depository services for business customers
- Assist CSMs and RMs on in-person outside calls
- Assist in pricing and negotiation of treasury management products to optimize relationship profitability
- Educate and train treasury management customers in the risks and requirements of treasury management services
- Assist in customer reviews of treasury management services; perform on-site reviews
- Investigate and analyze new treasury management products, services, and core system modules and forward recommendations to Market President or appropriate committee
- Maintain a thorough knowledge of bank policies and procedures, as well as keeps up-to-date on any current changes and communicates those changes to staff
- Support the Bank’s sales culture and recognize cross-selling opportunities for bank products and services, and continually reinforces the Bank’s sales culture with staff
- Provide timely and responsive customer service
- Perform other duties as assigned
Required Qualifications
- Bachelor’s degree in Finance, Business or other related area; or equivalent work experience
- Ability to lead employees in accordance with the bank’s policies and applicable laws
Preferred Qualifications
- Time management, problem solving, and project management skills
- Communication and interpersonal skills
- Basic math skills
- In-depth knowledge of deposit and treasury products and services
- Thorough knowledge of deposit and treasury policies and procedures
- Intermediate computer skills with collaboration and productivity tools including Windows-based operating systems and office suites (Microsoft Word, Outlook, Excel, PowerPoint); spreadsheet applications to organize data used for advanced data analysis; internet; email; and bank software
- Effective oral and written communication skills
- Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance