DEPARTMENT: Admin/Three County Continuum of Care 

POSITION TITLE: DV/EMERG Coordinator

LOCATION: Greenfield, MA 

STATUS: Non-Exempt

SUPERVISOR: CoC Program Director

POSITION SUMMARY

The DV Expansion EMERG Coordinator will be responsible for leading coordination efforts for the EMERG (Emergency Response Group) Coalition and programmatic oversight of the Domestic Violence/Sexual Assault (DV/SA) expansion efforts within the CoC service area. This role involves overseeing resource management, facilitating communication across multiple organizations, and ensuring timely responses to emergencies, particularly for survivors of DV/SA and encampment support. This comprehensive role emphasizes collaboration, responsiveness, and ensuring both EMERG and DV/SA service efforts are effectively coordinated across the CoC geography, benefiting the most vulnerable populations in the community.

ESSENTIAL RESPONSIBILITIES

1. Manage all aspects of the EMERG Coalition, including scheduling and facilitating quarterly coordination calls and emergency coordination calls.
2. Maintain and regularly update a comprehensive contact list of key partners.
3. Ensure ongoing communication and follow-up with partners to track outcomes and commitments.
4. Oversee emergency alert email communications and ensure timely dissemination of critical information.
5. Maintain and update a list of critical resources and coordinate responses with municipal and law enforcement partners as needed.
6. Collect, analyze, and synthesize outreach data, preparing reports to share with the full EMERG group.
7. Attend CoC Coordinated Entry Case Conferencing meetings to support providers and share relevant updates on EMERG efforts.
8. Work collaboratively with coalitions such as the Western Mass Network to End Homelessness, Housing First Task Force, and Franklin/Quabbin Emergency Services.
9. Assess and triage non-emergency calls and emails to determine escalation needs.
10. Lead monthly DV Expansion Committee meetings, fostering cross-sector collaboration to improve services for DV/SA survivors.
11. Lead and coordinate monthly DV case conferencing and resolve barriers for DV/SA survivors accessing housing and services.
12. Support the referral process for DV/SA survivors, ensuring timely access to services while maintaining confidentiality and safety.
13. Assist in managing emergency transfer plans for survivors under VAWA compliance alongside the CoC Compliance Manager.
14. Provide technical assistance in partnership with the CoC Compliance Manager to housing providers on VAWA rules and regulations, ensuring access to safe housing options.
15. Identify service gaps and advocate for additional resources to support program development.
16. Support the development and maintenance of reporting, monitoring, and technical assistance procedures, program manuals, and CoC Charters related to VAWA.
17. Assist in organizing and executing special events, including the Point-in-Time Count (PIT).
18. Inspire and motivate others to achieve increasing levels of performance excellence.
19. Take an active leadership role in valuing and promoting different perspectives and opinions and approaches.
20. Participate in CoC membership and CoC Board meetings, as needed, to provide leadership.
21. Staff CoC Committees as assigned by the Director.
22. Build and maintain strong relationships with community stakeholders and partners, funded and non-funded programs to further CoC goals, ensure supportive practices and responses to people who are experiencing homelessness are developed and maintained and HUD regulations are followed. 
23. Represent the CoC at community meetings, coalitions, and conferences. 
24. Work collaboratively with technical assistance providers. 
25. Required to travel regularly throughout the CoC service area, to CAPV sites, and occasionally out of the service area. 
26. Comply with agency and funders’ paperwork requirements and procedures. 
27. Remote work available complying with the agency’s policy. 
28. Attend regularly scheduled supervision meetings, department-wide and leadership team meetings, mandatory agency trainings, and participate in professional development activities.
29. Maintain strictest confidentiality.
30. Perform related work as required

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

QUALIFICATIONS/SKILLS

We invite individuals with lived experience who are part of communities that have been historically denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include, but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons adversely impacted by multigenerational poverty or other inequality.

The ideal candidate will demonstrate the following competencies:   

• Strong interpersonal communication skills, both verbal and written.
• Ability to work independently and complete projects in a timely manner in a fast-paced environment.
• Proficiency in conflict resolution, problem-solving, priority setting, and navigating change.
• Commitment to equity by deconstructing barriers to a racially just system and fostering inclusive work environments.

Key Knowledge and Experience: 

• Knowledge of social services, advocacy, and navigating community resources.
• Familiarity with Franklin, Hampshire, and Berkshire counties, including local organizations and resources.
• Experience working with marginalized communities, including youth, veterans, people experiencing homelessness, and survivors of domestic violence.
• Ability to think strategically, set program goals, and develop actionable steps for implementation.
• Strong attention to detail and adaptability to changing priorities.
• Proficiency in Microsoft Office Suite and database management.

To Qualify 

Minimum Qualifications/Transferable Skills: 

• At least 4 years of experience in human services, working with low-income individuals or families and vulnerable populations.
• Experience in an office setting, including data entry and administrative tasks.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position. 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for long periods of time.
• Working in an office environment.
• Some bending and stretching required.
• Extensive use of telephone required.
• Manual dexterity required for use of calculator and computer keyboard.
• Must be able to lift from 20 – 30 lbs.
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.

AA/EOE/ADA

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy. Ability to travel throughout the service region and occasionally outside the region