About the Company

For the past twenty plus years, IDOC has remained committed to the success of independent optometrists and today has emerged as a leading alliance of private optometric practice owners in the United States. Founded by an optometrist with the first-hand knowledge of private practice ownership, IDOC empowers independent owners to live the practice of their dreams. IDOC’s core value of “people first, always” and focus on innovation offer a significant competitive advantage to our membership of over 3,200 optometrists – enabling them to embrace change, seize opportunity, and position their practices for long-term success. IDOC serves its members through expert guidance from industry-admired consultants, metric-based business analytics, personal account management, member-exclusive vendor discounts and rebates, continuing education opportunities and national, regional, and local peer networking events.

We are proud to be a Great Place to Work-Certified™ company! Check out what our employees say makes working here so great: https://www.greatplacetowork.com/certified-company/7025633.

About the role

We are looking for a proactive, highly organized Project & Operations Manager to join our team. You will be responsible for planning, coordinating, and overseeing a wide range of initiatives across our technology organization. This role requires someone with a sharp eye for detail, a knack for streamlining processes, and strong leadership and communication skills.

As the central hub for project coordination, you will play a critical role in aligning cross-functional stakeholders, managing timelines, and ensuring the successful execution of high-impact initiatives. This is a great opportunity for someone who thrives in fast-moving environments and enjoys bringing structure to complex problems.

Central Operations

• Working with the CEO, organize and where necessary facilitate a wide array of business meetings
• Creating agendas, organizing content with key participants and contributing to Operations Board, Project and Program meetings and other regional meetings as required
• During meetings you will agree with the CEO how the meeting will be led and capture key notes, decisions and actions
• Between meetings, follow up with other participants to ensure actions and decisions are followed through to deliver on strategy and execution plans
• Manage a calendar of activities across the organization as agreed with the CEO and senior leadership team

Project Management & Execution

• Own end-to-end project delivery across multiple concurrent workstreams.
• Create and maintain comprehensive project plans, schedules, and documentation.
• Define project scope, goals, and deliverables in collaboration with stakeholders.

Stakeholder Collaboration

• Act as the primary liaison between technical teams, leadership, and cross-functional stakeholders.
• Lead regular check-ins, stand-ups, and steering meetings to ensure transparency and alignment.
• Translate technical updates into clear, actionable insights for non-technical audiences.

Team Coordination & Support

• Coordinate work across multiple disciplines including product, engineering, marketing and operations.
• Identify and remove blockers, mitigate risks, and drive resolution on issues.
• Foster accountability, clarity, and focus across team members.

Process Improvement

• Champion best practices in project management and workflow optimization.
• Evaluate and implement tools and methodologies to improve project efficiency.
• Help build a culture of continuous improvement and agile responsiveness.

Requirements

• 4+ years of experience in project management, preferably within a technology, e-commerce or SaaS environment.
• Proven ability to manage multiple projects and shifting priorities with poise and clarity.
• Strong organizational, planning, and time management skills.
• Excellent verbal and written communication skills; confident working with both technical and non-technical stakeholders.
• Experience with tools such as Asana, Jira, Trello, Notion, or similar project management platforms.
• Ability to lead through influence and motivate cross-functional teams without      direct authority.
• PMP, PRINCE2, or Scrum certification a plus, but not required.