White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

The Laboratory Assistant/Phlebotomist is responsible for collecting, preparing, and processing patient specimens for laboratory testing. This role ensures high-quality patient care by following proper specimen collection techniques, maintaining accurate records, and upholding laboratory safety standards. The position requires excellent communication skills, attention to detail, and adherence to healthcare regulations.

Essential Functions

• Perform venipuncture (as needed), capillary puncture, and other specimen collection procedures.
• Properly label, handle, and transport specimens to the laboratory for processing (as needed).
• Ensure accurate patient identification and maintain specimen integrity.
• Prepare and process specimens for testing, including centrifugation and aliquoting.
• Prepare and process specimens for send out to appropriate reference labs.
• Maintain phlebotomy and send-out supplies and ensure proper inventory levels.
• Enter patient and specimen data into the Laboratory Information System (LIS).
• Assist laboratory staff with clerical duties and basic laboratory tasks.
• Follow infection control and safety protocols to prevent contamination and ensure a safe working environment.
• Adhere to all regulatory standards, including COLA, HIPAA, OSHA, and CLIA guidelines.

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude. 

Communication/Knowledge

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers. 

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program. 

Experience:

• Minimum of 2 years of phlebotomy experience preferred.
• Knowledge of medical terminology and laboratory procedures.
•  Strong organizational and multitasking skills.
•  Excellent interpersonal and customer service skills.
• Ability to work efficiently in a fast-paced healthcare environment.

Education: 

• High school diploma or equivalent required.
• Completion of an accredited phlebotomy or medical laboratory assistant program preferred.
• Certification as a Phlebotomy Technician (CPT) by ASCP, AMT, or equivalent preferred.