ABOUT SYNERCOMM:

SynerComm is a widely recognized IT consulting firm specializing in cybersecurity, IT infrastructure, information assurance and compliance. We help businesses protect their networks and data, ensure compliance, and modernize their IT infrastructure.

SynerComm enhances companies’ technology environments by providing customized IT strategies, implementing secure systems, and optimizing processes for efficiency and scalability. Our goal is to deliver high-quality technology solutions and services that improve operations and keep companies ahead in a rapidly evolving technology landscape.

SynerComm’s fast paced, agile approach offers unique employment opportunities with high autonomy and little monotony in a collaborative environment. We combine the benefits of a family-oriented organization with the strength of a large-scale enterprise, offering full benefits and a competitive compensation package.

JOB DESCRIPTION:

Under the guidance and supervision of the Service Operations Manager, work closely with the Sales, Service and Operations teams, and directly with customers to order, schedule, resource, track, quality-check and report upon service engagements. Maintain status and schedule information for all planned and active engagements and provide regular summary reports. Facilitate communication and reporting with internal and external customers on the overall state, status and progress of engagements. 

Essential Job Functions:

• Meeting with key internal and external stakeholders to facilitate understanding of all vital aspects of the project/engagement.
• Facilitating the creation, review, exchange and execution of documents related to engagements, including statements of work, master service agreements, change orders and project deliverables.
• Facilitate SynerComm’s Unity Experience (Tracking product equipment across the company and providing customers with detailed post sale updates).
• Post-sale Special Project Management and Facilitation (e.g., recurring ImplementIT projects).
• Warehouse assistance (providing necessary instruction and information to the warehouse team which includes managing SharePoint site).
• Ensuring that all team members understand the scope of the project/engagement as well as what they are individually responsible for.
• Track availability and negotiate between professional resources, their managers and customers to coordinate and schedule engagements. 
• Maintain a portfolio of planned and active projects and regularly report on risks, issues, state, status, and schedule of the engagements in the portfolio. 
• Capture and maintain key cost, quality, and schedule metrics for completed engagements.
• Define, communicate, and manage tasks and activities.
• Execute on assigned project activities, communication, scheduling and reporting.
• Conduct data collection, analysis, processing and reporting related to projects, infrastructure, and support activities.
• Reconcile hours delivered against invoicing and address exceptions.
• Work with Finance to report completion of engagements and verify invoicing.
• Scheduling team meetings and coordinating the same with other members.
• Organizing and maintaining a system, according to the project requirements.
• Keeping a record of the personnel or vendor capabilities and/or training.
• Scheduling and writing progress reports.
• Reviewing the technical documentation.
• Compiling of special reports, studies that consist of data analysis.
• Creating spreadsheets, databases and any other job related to it.
• General administrative or business tasks.
• Preparing and reviewing the forms and operational records of the budgets, work orders and purchases.
• Composing office letters/emails/Statement of Work reviews and execution.
• Compiling and maintaining interim project reports and minutes of meetings.
• Communicating relevant information to all team members, such as change in schedule dates, changes in the project’s requirements, unexpected hitches etc.
• Assisting the project manager in various activities such as budget monitoring and in meetings with management.
• Other tasks and duties to be performed as requested, subject to all applicable state and federal laws.

Education/Training/Experience:

• Bachelor’s Degree or equivalent relevant experience (as determined by SynerComm).
• Experience working in a customer service role.
• Minimum of 3 years of project management or coordination experience is preferred.
• Favored certifications include ITIL v3, Project Management Professional (PMP), Project Management Certificate and Certified Associate in Project Management.

Skills/Knowledge/Personal Qualities:

• Excellent time management, multitasking, and risk management skills to be able to ensure that tasks get completed on time
• Good teamwork and leadership skills are essential in order to motivate different groups of people to fulfill their      responsibilities within a given time frame.
• Inquisitive, innovative, and collaborative
• Fearless, objective problem-solving skills
• Willingness to learn and follow detailed instructions
• Detail oriented and reliable 
• Skilled in Microsoft Office software (e.g., Word, Excel, PowerPoint)
• Experienced using Microsoft 365 communication and collaboration tools (e.g., Outlook, Teams, OneDrive)
• Strong oral and written communication skills
• Ability to work well with others
• Professional attitude in support of continual improvement activities
• Ability to adapt and continuously learn new industry, and Information Technology terminology.
• Must understand and follow company policies, practices, and procedures
• Experience working from computer applications and ability to learn and utilize business applications such as customer relationship management (CRM), time tracking, business intelligence, and proposal quoting and tracking systems.
• Ability to simultaneously manage multiple tasks and address changing or conflicting priorities.