Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. 

We have an excellent opportunity for a Front Desk Associate to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!

Summary: The Front Desk Associate is responsible for telephone and front office coverage, response to customer service requests and the performance of administrative duties at the request of the General Manager and Recreation Director of the property. 

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. 

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. 

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary 
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Financial and Health/Wellness Education
• Sick 

Essential Job Duties and Responsibilities:

• Telephone coverage, response to customer service requests, and the performance of administrative duties.
• Opening and closing the Community Center as the shift requires.
• Checking in members and guests to ensure planned use of the facilities.
• Registering residents for special events and collecting payment.
• Enforcing policies and procedures.
• Provide office support by maintaining calendars and appointments, composing correspondence, and maintaining database information.
• Extend exceptional customer service and problem resolution via phone and face-to-face interaction with board members and residents.
• Develops a working relationship with community board members and homeowners.
• Maintain association records such as facility rental applications and programming access control devices, such as keys, gate openers, and gate codes.
• Maintaining a clean and inviting front desk environment.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision. 
• Any additional job duties as required by the supervisor. 

Qualification Requirements:

• Ability to work independently.
• Demonstrate effective oral and written communication and listening skills.
• Demonstrate problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to work on a flexible schedule.
• Maintain reliable transportation.

Education and/or Experience:

• 1-2 years of experience working in a Customer Service role.
• High School Diploma or GED required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low-level noise exposure.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Conduct occasional walk-throughs as agreed by the General Manager.
• Ability to sit, stand, and operate business equipment.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.