COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community based program focused on providing culturally competent care for underserved populations, to a network of high quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

MISSION

We improve lives through improving the well being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

Manager   – HCH Operations manages and supervises the operational and administrative   functions, activities, and projects of an Ambulatory Care Clinic.   Responsibilities include managing, planning and coordinating the operations   of the Clinic to include the supervising all Clinic staff, billing and   collecting procedures, monitoring delivery of patient services, planning for   space allocation, compliance with grant reporting requirements. HCH   Operations Manager will serve as the liaison with area hospitals, the justice   system, and other service providers in coordinating the array of services   provided to high utilizer patients in the homeless community. 

DUTIES AND RESPONSIBILITIES

· Develop/maintain   mechanism for compiling of required metrics information for monthly/quarterly   reports on grant activities and services. (e.g. Methodist Ministries)

· Coordinate   referrals and maintain tracking system for all HCH specialized operations.

· Provides general supervision of clinical support staff including   Nursing, Patient Care Coordinators, Patient Navigators, and Medical Case   Managers, by teaming with the Office Supervisor and Nursing Supervisor.

· Actively   participate in personnel activities to include interviewing and hiring of   applicable staff and processing employment changes. 

· Responsible   for monitoring clinical staff’s adherence to established protocols and best   practices to include E.H.R. documentation required to measure the performance   of the clinic’s care coordination

· Anticipate   patient customer services needs and assist immediately with the resolution of   patient and/or other complaints referred by the Practice Administrator. 

· Participates   on the Operations Team to develop and implement organizational policies and   procedures, training programs and new management initiatives.

· Conducts   staff meetings, maintains open communications, and encourages teamwork among   all staff.

· Prepares   and analyzes reports on the work of the Care Coordination team for the   Practice Administrator. 

· Establish professional working relationships   with staff, co-workers, superiors and partnering agencies involved in the HCH   program.

· Participates in the agency’s CPI   Program.

· Actively promotes high   levels of customer service within all areas of responsibility.

· Understands,   leads and promotes CentroMed’s mission and philosophy relating to ethics,   integrity, safety, corporate responsibility and objectives.

· Abides by all policies and   procedures set forth by CentroMed

· Ensure the protection and security   of all personal, confidential and identifiable information in a professional   and responsible manner and carry out all measures to prevent from   unauthorized disclosures. Demonstrating and maintaining the standards and requirements   of the Health Insurance Portability and Accountability Act (HIPAA).

· Assists in training new employees in   performing their job duties as requested.

· Performs all duties in conformance   to appropriate safety and security standards.

· Performs other duties assigned.

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned.

Education   Bachelor’s degree in administration, health related field or at least four years of equivalent experience

Experience   Minimum three year’s managing a health care clinic

Other Bilingual/Bicultural preferred

PHYSICAL REQUIREMENTS:

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.