STATEMENT OF THE JOB

Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interviews clients and conducts a thorough assessment of their needs

• Identifies appropriate resources

• Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client

• Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.

• Conducts follow-up to ensure that the inquirer’s needs have been met

• Uses crisis management techniques in accordance with agency procedures

• Maintains complete and accurate documentation

• Responsible for staying current with all ongoing training requirements for both services

• Assists with community outreach activities as assigned by the management team

• Actively involved with agency programs and events

• Supports operations during times of disaster as defined by agency policy

• Maintains up to date knowledge of agency processes and policies & procedures

• Performs all other duties as assigned

  REQUIREMENTS

• High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place). 
• Schedule may vary but every other weekend will be required.
• This position will  require Saturday daytime (8am-4pm) with other hours TBD.

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills

• Excellent computer skills

• Demonstrated crisis intervention skills

• Versed in substance abuse issues and mental health issues

• Clear and effective communication and accurate assessment of inquirer’s needs

• Ability to function as a team member in an experiential learning setting

• Ability to effectively problem solve and resolve conflict

• Ability to work independently with minimal supervision

• Ability to maintain professional expectations and assist individuals with diverse backgrounds

• Knowledgeable of program procedures and contact centers informational system

• Must have reliable, secure internet service along with cellular phone.