Centralized Scheduler

Salary Range: $22-$24 hourly

Location: Middletown, RI

Schedule: Full Time/ 37.5 hours/week

WHY JOIN NEWPORT MENTAL HEALTH?

At Newport Mental Health, we invest in our employees by offering competitive pay, exceptional time-off benefits, opportunities for professional growth, and a supportive, mission-driven culture.

What We Offer…

· 3 weeks of paid time off (PTO) to start, with additional PTO for Director-level roles

· Up to 11 paid holidays each year

· 1 paid Flex Holiday each year

· Separate paid personal days

· Separate paid sick time

· $3,000 annual bilingual pay incentive

· Medical, dental, and vision coverage

· Flexible Spending Accounts (FSA) and Dependent Care Accounts

· 403(b) retirement savings plan

· Company-paid life insurance

· Tuition reimbursement

· Employee Assistance Program and wellness resources

*Benefits and eligibility vary by position, scheduled hours, and employment status; additional criteria may apply to certain benefits and incentives.

WHO WE ARE…

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic. 

For more information visit our website: www.newportmentalhealth.org

WHO WE ARE LOOKING FOR…

Mission- Aligned: You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care. 

Ally: You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA+, Woman, Veteran, and other underrepresented communities. 

Solution Orientated: You are driven to think of different approaches to narrow the gap which leads to positive and effective changes. 

Time Management: You are a conscious planner and a thoughtful decision maker who adheres to deadlines. 

WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) …

As a vital member of the NMH team, the Centralized Scheduler is responsible for a broad array of scheduling, administrative, and recordkeeping duties that support all NMH providers across multiple locations. This role is essential for maintaining the seamless day-to-day operations of NMH, ensuring that both client and provider needs are met efficiently and professionally within our Certified Community Behavioral Health Center (CCBHC)

Main Duties and Responsibilities:

• Efficiently schedule appointments for clients and providers in accordance with agency protocols and individual provider templates, ensuring optimal utilization of provider time.
• Review and manage provider schedules daily to maintain full capacity and operational efficiency, proactively identifying and addressing potential scheduling conflicts.
• Actively resolve scheduling conflicts as they arise, coordinating with providers and other staff to find workable solutions that maintain the integrity of the schedule.
• Maintain regular and effective communication with providers to facilitate smooth scheduling operations and address any issues promptly.
• Answer incoming phone calls, triaging inquiries by providing professional, knowledgeable, and courteous responses, and ensuring that client needs are addressed promptly and effectively.
• Accurately update and maintain client information in the electronic health record system, ensuring that all data is current and correct.
• Attend all agency and department-required training sessions and meetings within specified time to stay informed of policies, procedures, and best practices.

WHAT WE EXPECT OF YOU…

• High School Diploma or equivalent
• Minimum of 2 years of experience in a provider office setting.
• Demonstrates the ability to work quickly and accurately while following detailed instructions.
• Possesses outstanding customer service skills, with a strong focus on client satisfaction and professional interaction.
• Experienced with computers, electronic health records, and multi-line phone systems, ensuring seamless technological integration into daily tasks.
• Shows unwavering respect and regard for the dignity of all NMH clients, families, visitors, and fellow employees.
• Fully embraces NMH's Diversity, Equity, and Inclusion Mission Statement, actively contributing to an inclusive and equitable work environment.

APPLY NOW

Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources: 

Human Resources

Newport Mental Health

42 Valley Road

Middletown, RI 02842

Tel: 401-846-1213

Fax: 401-324-6251

Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.