Department: Loan Servicing I

Reports to: Loan Servicing Manager

Summary:  Join our community-focused bank as a Loan Servicing Representative, where you will play a vital role in maintaining strong relationships with our customers by providing exceptional service and support throughout the loan lifecycle. This is an excellent opportunity for a detail-oriented professional passionate about banking and customer service to contribute to a trusted financial institution committed to community growth and financial well-being.

Key Responsibilities:

• Manage and process loan payments, escrow accounts, and other related transactions accurately and efficiently

• Respond to customer inquiries regarding loan accounts, payment schedules, and account status via phone, email, or in person

• Ensure compliance with banking policies, procedures, and regulatory requirements in all loan servicing activities

• Maintain detailed and organized records of loan transactions and customer interactions

• Collaborate with loan officers and other banking staff to resolve customer issues and facilitate loan modifications or adjustments

• Monitor loan accounts for delinquencies and coordinate with customers to develop repayment plans when necessary

• Assist in the preparation of loan documentation and reports for internal and external audits

• Assist with front-desk coverage as assigned, including answering phones and greeting visitors

Skills & Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or related field preferred

• Previous experience in loan servicing, banking, or customer service is highly desirable

• Strong attention to detail and organizational skills

• Excellent communication and interpersonal skills

• Knowledge of loan products, banking regulations, and compliance standards

• Proficiency in banking software and Microsoft Office Suite

• Must be able to maintain the highest level of confidentiality; ability to handle sensitive material concerning the Company and borrowers

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This is largely a sedentary role. This position frequently communicates with customers, coworkers, managers. Must be able to exchange accurate information in these situations requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.