VPFW is hiring a full time team member for the business office phone group. The Billing Office Specialist will provide support to both our internal employees and our patients.  This position is eligible to work a hybrid schedule with 2 days onsite in the VPFW  Business Office and 3 days remote; however, the first 90 days are located onsite for training purposes.  

Essential Functions:

· Provides customer service for internal and patient billing questions.

· Works with patients to resolve claim issues.

· Accepts payments and works out payment plans for patients.

· Manage and resolve outstanding insurance claims based on payer assigned

· Supports other areas of the business office as needed.

· Performs all other duties as assigned by management. 

· Regular and predictable attendance. 

Knowledge Skills and Abilities:

· Outstanding customer service skills – written and verbal

· Demonstrates proficiency in medical insurance, automated billing systems and medical software.

· Demonstrates good judgment in handling situations not covered by written or verbal instruction and seeks guidance as needed.

· Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load.

· Ability to recognize and resolve billing problems.

Education and Experience:

· Previous customer service experience.

· Previous experience with high volume calls and patient volume.

· At least 2 years of previous medical billing experience.

· High School diploma or equivalent.